For the past few days the iTunes Store hasn’t been accessible for many (including myself) across the States and around the globe. Users experiencing this connectivity issue are making their voice be heard on several threads on the Apple Discussion forums. The threads haven’t reached any form of conclusion on why this is happening and when or if Apple will fix the problem. So far no specific determination on what could be causing the problem.
When attempting to connect to the Store, the connection times out when the message “Accessing iTunes Store” appears. Sometimes iTunes will display its cache and display a Store as it appeared last time you successfully connected. But once you click on a broken link or image, iTunes will recognize it can’t connect and display an error message (similar to image above).
Apple has yet to release a statement and come out with an appropriate excuse (or an appropriate error message) on what’s causing the problem. Many angry iTunes users make the point that Apple should at least have an error message explaining to the user that the Store is currently down and to try again later. As this has caused major confusion and inconvenience for all of us, some in the middle of purchasing a song were also effected and they were not able to finish their downloads. Hopefully Apple is close to correcting the issue and refund incomplete purchases made during the downtime.
I’m curious, can you connect to the iTunes Store? If so, maybe you can help us determine why some cannot connect to the iTunes Store.
124 Responses
webmacster87 says:
Works great for me…
October 22nd, 2006 at 9:05 am
Appleologist says:
You’re lucky, I still can’t connect to the Store and looks like many others can’t either.
This is interesting how some of us can connect and some can’t. Can anyone else connect?
October 22nd, 2006 at 10:23 am
webmacster87 says:
UPDATE: I can connect. However, I purchased a $20 iTunes certificate for myself from the online Apple Store via e-mail. I clicked the Redeem Now link in the e-mail, but iTunes says on the redeem page “We are having server difficulties. Please try again later.” Strange…
October 22nd, 2006 at 10:42 am
Peter Berry says:
This is actually a Time Warner/Roadrunner ISP problem. A server owned by a third party called Level 3 that is part of TW’s system is down. It also is possibly affecting any other ISP that routes their connectivity service through this source. Unfortunately Apple are taking heat for a problem that isn’t theirs.
October 23rd, 2006 at 1:19 pm
amanda magee says:
So what is our recourse? Contact Time Warner?
October 23rd, 2006 at 4:47 pm
Stephen Renner says:
I just IM’ed the technical staff at Roadrunner here in Columbus, Ohio. They are very aware of this problem but gave me this response to pass on to others:
“It appears that Apple and it’s host, Level 3.net, are having issues that are beyond Road Runners control. The disruptions and issues that customers are experiencing are caused when you leave the Road Runner network and enter the Level 3 network. For further assistance, you can either contact Apple at http://www.apple.com, or Level 3 at 1-877-453-8353 or by email at ipaddressing@level3.com. ”
Hopefully, Apple will post something on this matter soon!!!
October 23rd, 2006 at 6:11 pm
Chris Ries says:
When I was able to reconnect over the weekend I went under “store” in itunes and selected “check for purchases” and all the songs I bought before the disruption reappeared in my download menu and completed theire transfer. Hopefully the same will work for the rest of you, if your were in the middle of a purchase.
October 25th, 2006 at 8:40 am
Kat Brown says:
I haven’t been able to connect to the store on my PC for weeks but can get it no problem on my ibook on the same connection
December 16th, 2006 at 1:40 pm
Kat Brown says:
Sorry also meant to say I have exhausted all avenues in trying to solve the problem and it isn’t one of the usual suspects. Apple email support were useless.
December 16th, 2006 at 1:42 pm
Rebstarr says:
I can’t connect to the iTunes store or get CD song titles. I keep getting an error code -3231, but I’ve searched several lists of Apple error codes, and there is no -3231.
December 17th, 2006 at 7:22 pm
João says:
Hello
I am from Portugal and i have the same problems with itunes store. It´s dificult to acess
Regards
JC
July 4th, 2007 at 5:00 pm
Zarina says:
I too have upgraded then downgraded itunes. I cannot seem to connect to the itunes store. My wireless internet connection seems fine.
July 27th, 2007 at 6:25 am
Anonymous says:
I am having the same problems in Minnesota through my ISP Invisimax.
August 10th, 2007 at 10:47 am
Anthony says:
Go to an archive website like oldapps.com and download and older version, I used 7.0.1 and it works fine. Make sure you completely uninstall the latest version.
August 24th, 2007 at 11:48 pm
Trick says:
Can’t access iTunes down in New Zealand… damn started downloading an album and lost it all… will try down grading. cheers
September 14th, 2007 at 1:40 am
Pete March says:
I thought it was just me
Half way through downloading lost the lot.. then I got a message for software update. Think I’ll take your advice anthony and uninstall and down grade sweet geeezer
September 20th, 2007 at 3:52 pm
Michael Wraight says:
Have not been able to connect to iTunes for 2 weeks. When run diagnositics the report says that the Date and Time of my computer is wrong, but, it is actually correct. Downloaded iTunes 7.4.2, but still did not work.
September 25th, 2007 at 7:42 pm
scott a says:
To solve the unable to connect to the itunes store check network connection problem i had to delete norton and then downloaded mcafee. After that I was able to connect to Itunes store again My thought is that was the problem…… but then again what do i know
October 5th, 2007 at 8:37 pm
John N says:
Nope. I can’t There’s NOTHING out there that addresses this, just complaints.
October 5th, 2007 at 11:58 pm
Cody says:
that is happening to me too. but not on my labtop only on pc
October 9th, 2007 at 5:26 pm
marsosplace says:
NOPE. Cannot connect in Tokyo, macBooks or PC’s.
October 15th, 2007 at 11:57 pm
RadioJen says:
I can connect to iTunes if I hop on my neighbor’s unsecured network. But the minute I get back onto mine, I cannot connect. We are in Tokyo and have both Macs and PCs. None of the four of us can connect on our own network, but on our neighbor’s, all of us can.
October 16th, 2007 at 1:43 am
Roy says:
I had the same problem.
Use system restore. Restore to an earlier date when u didn’t have the problem. It worked for me.
October 19th, 2007 at 12:14 pm
Jay says:
Same problem. I thought it was because I am trying to connect to the US site from China, but am glad to have found this thread. I have had instances where I could connect and begin to downoad TV program I can’t get over here, but very inconsistent. I was blaming on my new iMac until I saw this.
It would be nice if Apple would finally GET IT’S ACT TOGETHER!!!!!!!!!
October 20th, 2007 at 12:18 am
Kelly says:
I just purchased my first iPod this evening and have spent the last 3 hours trying to get this thing to work with iTunes. I thought it was me or something to do with my computer due to the Network error message. I’ve used itunes previously so maybe I’ll try the sys restore mentioned before.
October 21st, 2007 at 1:05 am
Daniel Hill says:
i’m having trouble to. in the UK
October 21st, 2007 at 5:45 pm
Deb in Australia says:
I am in Western Australia - a new iPod user - downloaded the latest iTunes download and have never been able to access the store to download anything. I have emailed apple, and as others who have done the same, had no response (let alone a satisfactory one) ….. NOT good customer service!!!
October 22nd, 2007 at 6:04 am
Dillon says:
You might want to check that the date & time on your computer are set correctly. For some reason my date was changed and i think it was because i downloaded a new version of itunes.
October 28th, 2007 at 8:27 pm
Windowsaddict says:
On Oct 24, could connect to itunes store in Pittsburgh PA on hotel wireless OK, on my arrival back in Australia on October 29, itunes is impossible to reach, “network times out”. Rubbish message, net is fine and firewalls were working OK with itunes before I left.
October 30th, 2007 at 1:15 am
andrew says:
30 october and still have the same problem yet no solution why am i wasting time looking,i’ll give apple on more day or i’m going back to windows media player and my trusty old MP3 player!!
October 30th, 2007 at 3:58 pm
Corky says:
So any fix for this problem?????
November 13th, 2007 at 1:28 am
Bob Conner says:
I cannot connect to the store, get an error 11333! Need help
November 13th, 2007 at 11:58 pm
daniel says:
wait . . . .i can buy stuff and acess my itunes store but i have itunes cards and when i try to redeem them the sign pops up. it says to check network connection. . . . hold on i just tryed to redeem an it worked so. . . .if the sign comes up try agian in 5 min.
November 14th, 2007 at 8:14 pm
daniel says:
hey i just commented a minute ago. and i got to redeem my cards but now i cant buy anything. . . .so i guess its an in and out sorta thing
November 14th, 2007 at 8:27 pm
Bill says:
I was also having the same issue, I am a network Administrator, we are an ISP the connects dirrect to 123.net which is then connected through the level3 in Michigan. I was about to access ITunes store through our backup SBC connections with the newest version 7.5 and it now works through both connections.
November 15th, 2007 at 3:24 pm
FalsifiedFate says:
I only started having connection problems today..but seeing as nobody has gotten a responce from the support team, I guess I wont bother asking them. Whatever the problem may be, I hope it gets resolved soon.
November 15th, 2007 at 3:52 pm
Michael says:
Well…
I’m in West Virginia, and I just recently bought an iTunes card from a local store. I got home, only to find, that this iTunes card was absolutely worthless. I’m still in the process of trying things to get it to work. I tried a system restore, pointless. I was planning on downloading $15 worth of music for my trip which is tomorrow, but since iTunes is obviously unavailable, I’m what you call an “Unhappy Camper.” I don’t know what the problem is, and I dont care what it is; just as long as they get it fixed and soon. If not, I suppose I will take higher action with the Apple company, since their support page won’t even load without an “Error Connecting” box appearing. This customer is very unsatisfied.
November 17th, 2007 at 12:32 am
Ashley says:
I used itunes yesturday (25th Nov) in the UK on itunes 7.2, downloaded itunes 7.5 today (26th Nov) and now it isn’t working at all. So its the upgrade, well done apple…..again.
November 26th, 2007 at 4:10 pm
Allyson says:
Like most people, iTunes works on my laptop but not on my PC.
I’ve tried system restore?? I get error 11113 . . .
This is frustrating. I can access it on my laptop, but it requires me to authorize and deauthorize more than one computer and that takes . . . it is just SUCH a problem.
November 28th, 2007 at 9:22 pm
James says:
i have same problem, i even just purchased an i phone but cant use it as i cant log into store to register it, is really ticking me of!
November 29th, 2007 at 5:05 pm
Deborah Goldbberg says:
I have a macbook. It is Dec 5. My inability to reach the itunes store started yesterday. I left the streaming radio on all day and then it appeared.
December 5th, 2007 at 6:48 am
Kevin says:
I’ve had this problem also. I’ve been able to bypass it by using the links from the “New Music Tuesday” email I get from Apple. So I can link to the John Lennon videos, for example, from the email, then navigate to anything in itunes except the home page.
December 5th, 2007 at 11:57 am
jaun says:
no se que es la problema pero no puedo estar en linea con la tienda de iTunes. es una problema mas mal y quiero saber cuando los trabajos van a fijarla!!
si uds. saben algo sobre este dime porfavor
December 8th, 2007 at 12:44 am
Susanna says:
I have the problem after I change to Vista. First, I thought it is Microsoft’s problem. Howver, after I read hundreds of articles, it seems like it is more Apple’s problem then Microsoft.
December 8th, 2007 at 8:08 pm
Emma says:
I am having the same issue, itunes ‘help’ keeps asking me to advise error message and I am getting no help to resolve issue. Not been able to connect for weeks now and nothing I do myself resolves issue! From UK very cross and frustrated!!!
December 11th, 2007 at 7:39 am
Giannis says:
same problem here in greece or me.
Just as i was thinking to buy new iPod Touch. I am sorry Apple…i made the switch. Threw my PC to the garbage can. I do not deserve this behavour.
December 19th, 2007 at 3:35 pm
anne young says:
I could not connect either-very frustrating! However I went into my Norton settings and for some reason i-tunes was not allowed-yet previously it was working!-and success! I can now access itune store!
December 20th, 2007 at 7:31 pm
mark says:
Hi all, found this on another website…
Enabling Vista Parental Control Accounts for Itunes
——————————————————————————–
I got this to work by adding the following website to the allowed websites in the Windows Vista Web Filter setting for the user who has parental controls enabled:
http://ax.phobos.apple.com.edgesuite.net
Get to the setting by:
Control Panel | User Accounts and Family | Setup Parental Controls for Any user | | Windows Vista Web Filter | Edit the Allow and Block List
Once there, enter the above address and click the “Allow” button.
User may need to log off / log back in to get the setting.
December 25th, 2007 at 2:47 pm
Summer says:
I’m having the same problem. Whenever i try to go into the iTunes music store it says to make sure that my “network connection is active and try again”. I tried basically everything and nothing works. Everything else on my iTunes is working fine, I even downloaded the latest version of iTunes twice.
SOMEONE HELP!!!
December 25th, 2007 at 5:23 pm
ameera says:
ahhhhhh this is sooo frustrating i’ve been searching around the web for useful stuff i found some thing system congifuration utility on windows xp but i dont know how the hell to get that some one please help me!!!! i wanna download music seems like the only thing i can do is play the games that are on ti and that gets boring so easily!! help me!!!
December 26th, 2007 at 2:36 pm
Richard says:
I just spent (4)+ hours on the phone with 2 levels of technicians. We did every procedure in their book, restarting and trying iTunes each time. No luck. I was given a case number and told to take my 3-month old Mac Pro to the Apple Store.
My wife’s iMac also has Leopard and works fine with iTunes, as does my G4 laptop with Tiger OS.
Now that I know I am not alone, I guess I will wait for Apple to fix “OUR” problem.
December 27th, 2007 at 8:38 pm
Paulette Dominguez says:
I am having the same problems, I cannot connect to itunes update server and i cannot connect to itunes store, I get error messages. I have been trying for two weeks since i got my ipod nano. At least I’m not the only one. But i can’t under stand why some people can get it,no problem and some can’t. Does anyone know when apple or time warner or whoever is going to fix this???
January 2nd, 2008 at 12:16 pm
bec says:
im so frusturated cause i just bought a 25 dollar gift card for the itunes store so i could get videos to put on my i pod and that same exact error pops up everytime i click on the damn i tunes store im beginning to get pissed
January 6th, 2008 at 2:55 pm
Briana says:
I have tried the website address that GeekSquad and Mark requested. but it is unavalible. Any other websites that gives you the same options or whatever? My itunes store has been down since March of 2007 (today is January 2008) I would take any help that you guys suggest!
January 7th, 2008 at 5:26 pm
Katie says:
how did you get it to work? mine has been saying that for about a week now and I havent changed a thing with my interenet or firewall settings. I have done all of the dns lfushes and checked all my interenet settings the itunes help suggests!!!
HELP!!
January 11th, 2008 at 11:53 pm
Becky says:
Does anyone have any idea when this problem might be fixed? I’m pretty sick of going onto iTunes in the hope it would be sorted, only to get disappointed again! So any kind of timescale would be appreciated (that is, if anyone has managed to get any information from Apple or the like).
It seems to me that it would be in Apples interests to sort this out quickly - noone is downloading from iTunes!
January 14th, 2008 at 3:53 pm
Alasdair says:
Not been able to get onto itunes for over a week now getting hacked off with it all now. Should just take the new 16gb touch back to the shop and get a different make. Cant believe the geeks cant pull there finger out and get it sorted. Would of thought they might want to get it fixed must be costing them a bit in sales by now. Ive started to recommend to friends not to get the new itouch as i did and not been able to use it because of this problem
Bloody PANTS apple get it sorted !!!
January 14th, 2008 at 5:49 pm
cindy says:
It lets me connect to the itunes store but it won’t let me sign in, buy anything, or redeem my gift card. All i can do is browse the store. I got a gift card for Christmas and I still haven’t been able to redeem it. I’ve tried everything suggested on the apple website and Itunes store help, nothing worked.
January 14th, 2008 at 9:23 pm
Ian says:
What’s funny is if I don’t pay my bill, I can’t access the internet at all, and if I do, Time Warner/Level 3/Apple’s incompetency prevents me from getting anything much better. It’s my second day using a TW connection. I already can’t access the iTunes store, at all, nor can I run upgrades on any of my anti virus/spyware programs. All of this is occurring exactly in sync with my ISP switch.
Well, let’s just use the one thing corporations ever do respond to, bad publicity. Encourage others not to use these ISPs, or any of Apple’s overhyped, overpriced, short bus applications, then maybe one day I can use the interwebs again.
January 17th, 2008 at 9:53 am
matt says:
It lets me connect to the store and preview all of the songs and stuff. But then when i go to purchase the song it says make sure your network connection is active and try again. i really want to buy a song and now i can’t. They better fix this soon. It just started for me today though. Weird
January 17th, 2008 at 8:20 pm
terry says:
I had the same problem. Tried to buy the new Foo Fighters album just now, but the link wouldn’t load. Trying the “buy album” button gave the same error at the top of this page. Then I clicked the slow link again to access the album page and left it for a five minutes. When I came back it loaded and the buy button worked! I was prompted to accept some new terms of service agreement though. weird.
January 17th, 2008 at 9:22 pm
Brie says:
Is there any other way to get ringtones if we cant connect to the store??
January 21st, 2008 at 3:27 pm
Mark in Scotland says:
Just received new Ipod touch 8gb and was really looking forward to spend some birthday money with Apple but they clearly don’t want my custom as they won’t let me access the store either.
First Ipod and not very impressed……What a bunch of amateurs!
January 22nd, 2008 at 4:15 pm
Tony says:
Ok i Cant bielive this…. mine had been down for like 5 moths now and i would like this to stop….
January 23rd, 2008 at 6:03 pm
tina says:
on the 26th jan treated myself to ipod touch turned my itunes on it said new update which i did . now i can listen to my libray but cannot get into itunes store says my internet might not be active but it is fine. so is there nothing i can do. i notice this is all over the world ,i am in guernsey channel islands
January 27th, 2008 at 1:41 pm
Sherry says:
I’m getting the same error for several weeks now and have money on account as well as unused gift cards.. This is really getting OLD!!!!!
signed,
frustrated in NC
January 29th, 2008 at 8:23 pm
Gary says:
Yep, same thing is happening to me as well.
I was running the older version of iTunes, upgraded to iTunes 7.6 when I formatted and reinstalled my OS and now not only can I not connect to the store, I cant authorise my PC to play all the music i legally downloaded…
And they wonder why more and more people are against DRM on music downloads, when paying customers are penalised like this.
February 8th, 2008 at 1:52 pm
Nancy says:
Vista Itunes compatible?? I have 7.6 dowloaded.. can not get into Itunes store. Error message Network connection timed out make sure connection is active.. I am sooo frustrated. I hve bn wrking hours on this
February 10th, 2008 at 3:51 pm
Roeland says:
I upgraded to 10.5.2 and Take 2. Then I could not connect to the itunes store and login to my itunes account. WHen synching my AppleTV I also get a time out with the store. I can however surf the internet, open the store and listen to 30 sec music trailers etc. Only I get authorisation conflicts because I cannot connect to the store for this. Apple helpdesk also don’t know what to do. On the discussion forum I met a lot of people with the same problem. This drives me crazy.
Any solutions?
Best regards, Roeland from The Netherlands.
February 13th, 2008 at 3:47 pm
Cathy says:
I had the same problem after windows and other updates ran on my computer, I couldn’t access the ITunes store, received error message that my connection had timed out. I un-installed my symnatec anti-virus program and un-installed ITunes 7.6. Re-installed ITunes first, then re-installed Symnatec and everything is working just fine. Hopes this helps someone. Be sure you have your product code to reinstall your antivirus software.
February 16th, 2008 at 1:19 am
aj says:
get this fixed
February 16th, 2008 at 5:48 pm
Jamie says:
My computer has 4 different accounts on it, 2 of which are administrators. I, unfortunately, am not an administrator. I was having problems accessing the store at all with my prior itunes version, used the handy-dandy internet to find a solution and so updated the 7.6 version, the newest one. I am still having the problem, but my account is the only one affected on this computer. The internet settings, diagnostics, and files all appear to be fine and are giving no one else troubles. I’ve heard of people with an issue on one computer out of many on the same network, but none with my particular case. Decided to get it out there to see if anyone else was having this issue and not reporting it. My searches on the internet are fruitless and are beginning to get on my nerves. Answers anyone?
p.s. I’m on Windows XP Professional Edition with Service Pack 1. Computer is a HP Pavillion tower from forever ago.
February 16th, 2008 at 9:33 pm
Ellie says:
I wonder why people are still having trouble with it. the iStore just started acting up with my computer. I think i have 2003 desktop. not sure which edition. but it just started on like friday. it kills me.
February 17th, 2008 at 10:03 pm
John says:
This issue is not affecting me too. I had the old version of ITUNES and then upgraded to the newest offering so I could download movies. Now there is no connectivitiy to the store and but I can get out to the web an visit their website just fine.
What the hell is the issue. By the look of these threads it appears that some customers have been experiencing this issue since as early as 2006.
February 23rd, 2008 at 1:16 pm
Paul says:
I also have had this problem for a time. Running Vista ultimate and Norton antivirus. I just turned the personal firewall off in Norton and connected straight through. Make sure you turn it back on though.
March 1st, 2008 at 2:38 pm
norton sucks says:
Disabled norton internet security, and apple itunes store goes right through. Im fed up with norton.
March 1st, 2008 at 3:34 pm
gabriel says:
OMG!!!!!!!!! disable the personal firewall worked! no really it did. stop calling those unhepful people at costumer serivce. try it!!!!!!
March 5th, 2008 at 10:00 pm
Monte Thompson says:
This isn’t a Windows issue, or an issue with anythiong on the user side. This is an Apple problem.
I’m running OSX 10.4.11 on a 2×2.66 GHz Dual-core Intel Xenon Mac. No personal firewall, no Norton, no SAV. Have current iTunes. Only running OSX Apps and Adobe CS3. I stay updated and my system runs clean, no sideline or backdoor apps. I haven’t been able to connect to iTunes for months.
March 6th, 2008 at 12:29 pm
Guy, UK says:
I also had success just by disabling the personal firewall in Norton… can’t believe this should be necessary though!
March 7th, 2008 at 7:11 am
Molly says:
Thank you for the Norton trick! Not that I should be so overjoyed at my weakness - why do I insist on returning to iTunes when no one there cared that they effectively lost my business while I could not connect.
Shaking head…
March 9th, 2008 at 3:44 pm
DH says:
iTunes store, problem I used to be able to access the store through my LAN network, but not now …is not available, check your network bla bla bla. Its obviously been a long running fault and its all with Apple they just don’t give a toss. Apples Idea of customer care.. its your fault, and look how good we are doing so it must be your fault. All to hide obvious faults with their software that they don’t admit to.
I may be old fashioned but I always thought excluding customers and in general peeing them off was a bad idea. Get an iPhone, that needs you to connect to the apple …not if itunes can help it , get an ipod same thing, what does Apple do ?,
Apple has odd business practices which I believe will bring it down in the end, Microsoft wont need to lift a finger. They are forgetting the cardinal rules “The customer is always right, The customer comes first” my problem is their problem my problem should have clear and concise help available if we say we have a problem the answer should be ” no problem fixed it”, I should not have to trawl the net for assistance to find nothing. If Apple want us to only access their software through their hardware thats fine, just don’t offer it to anyone who does not have that hardware. Keep it to the 5 or 10 million Apple mac users and the 1.3 billion PC owners can find their own solution to download music . I’m sure even Apple can do the math!
First response to this post October 22nd, 2006 at 9:05 am with 81 responses and still in March 2008 its the same problem. and this is the tip of the iceberg.
March 10th, 2008 at 6:27 am
JBS says:
I have not been able to access the store to buy for months now. I have two pcs and neither can access itunes store. I am waiting to buy an iphone but won’t do that as it will be a waste of time if I can’t access itunes.
What a shambles! I have been considering going MAC as I am fed up with PCs/windows problems but Apple has gone right down in my estimation and that is off the agenda as well now. Are they idiots not to recognise this problem and do something about it?!
March 26th, 2008 at 3:17 am
SAG says:
Well, I have a Macbook Pro, and for the last few weeks, I am also stuck at the “accessing itunes store” screen. And I’m getting really, really frustrated. Hell, I’ve been using a credit card that gives me itunes points, and I can’t even get on the store to use them. Grrrr.
I think my problem started when I “upgraded” to the latest itunes version. I’m now at 7.6.1 (9).
March 26th, 2008 at 9:36 pm
jen says:
I’ve got a new message when I try to access the store: iTunes could not connect to the iTunes Store. An unknown error occured. (-3221)
Make sure your network connection is active and try again.
I messed with the firewall, reinstalled iTunes, and checked my network connection. No dice.
Interestingly enough, I downloaded some songs (legally) and also can’t move them into iTunes. I have no idea if it’s related, but both of these are a first.
March 27th, 2008 at 5:03 pm
Mike says:
Just bought a nike+ and find I cant connect to the store
I’ve spent all night trawling forums, only to find other people have been doing the same for 2 years
Regardless of where the problem is, Apple should be putting some fucking effort into sorting it
And people wonder why the music industry is on it’s arse
March 28th, 2008 at 6:54 pm
callum terry says:
anyone tried downgrading from 7 to 6
April 3rd, 2008 at 10:26 pm
Mike L says:
My last purchase on iTunes was Jan 28 just before I loaded version 7. I probably would have spent at least $50 since then if Apple would get off their lazy tails and fix this crap. I’ve tried everything and gave up. They tell me it’s a Norton problem.
April 8th, 2008 at 9:59 pm
Mike L says:
Update: I called Norton Virus removal and for $100 they remotely connected to my computer and ran their virus removal tool. Took off about 15 unrecognized registry (possible viruses) and then restarted and went to iTunes and connected no problem. I’m not sure if the iTunes update 7 put the faulty registry on my computer or not but we removed them and good to go.
April 10th, 2008 at 1:46 pm
Heather says:
Mine was not working as well. I went to my Norton Security settings and Itunes was blocked. It had previosly worked before. Strange, but I am happy it was that easy.
April 13th, 2008 at 8:02 pm
Thomas says:
Same problem here, have not been able to connect to store since 3 weeks. I’m not running Norton and I don’t think that is the problem. I got it to work last night by connecting my laptop to another ISP.
To review; Changed ISP about 3 weeks ago, updated to new itunes software also in this time frame. Itunes store stopped working. Connected computer to a friend’s ISP was able to access the store and buy music.
This seems to be a problem between some ISPs and itunes software. Why this is taking so long to fixs is anyones guess! Never have owned anything made by Apple, first item was an iPod, then downloaded itunes software.
I’m not impressed by the software or hardware and even less by support. This problems been around since Oct 2006! Bill and the boys would have done a much better job…
April 14th, 2008 at 4:24 am
leanne says:
it works fine at my boyfriends house…. but i haven’t had it for almost two weeks… this blows!!!
April 17th, 2008 at 12:41 pm
Tom says:
I have had this problem for a while, just realised that my date had been changed. Simply put it right and itunes store has been working since!!
May 1st, 2008 at 10:40 am
steven says:
i have had my ipod for abuot a year and i cant connect to the store. the store dosent even pop up. ill try going to the store downloading from there and it just doesnt wotk niether does lime wire
May 3rd, 2008 at 3:20 pm
Emilyyy says:
PLEASE someone help me i am trying to connect to the itunes store but that same EXACT message is popping up.
But just 2 days ago it worked fine, now it isnt.
I AM GETTING MAD because i just bought the new ipod and i dont have any songs on it ..
write back soonn…thankss
May 4th, 2008 at 12:12 pm
KatDaddy says:
Yep having a similar problem. The infamous cant connect to ITunes. Whatever…….I can connect to the world. I did have an old version of ITunes on my backup computer which I previously authorized but it made no difference. I followed the technote to delete the SC files. Perhaps its time to go on a reg hack.
I did notice an issue after calming down. My ISP switched from Roadrunner to Comcast since the last time I used my backup computer. The backup computer still references my old RoadRunner accout. I need to dig in and change this. I think a reg hack is still the only answer.
May 5th, 2008 at 8:52 pm
sten copenhagen says:
I am amazed to see how long this has been going on! I recently got a new laptop with windows vista. I wanted to move my itunes-account to the new laptop but I encountered the same problem as all of you guys - i’m unable to connect to the itunes-store, but all other internet-connections are fine…. I’m at loss - maybe even more so after reading about your long-lasting problems. One other similarity by the way: This morning my laptop tried to convince me that it’s january 1980! I noticed some of you suggested it might be the workings of itunes…
May 12th, 2008 at 3:49 pm
Adam says:
hi, i havent been able to connect, got the newest version and on windows Vista, im in minnesota and this really sucks, wont even let me listen to my previously purchased songs
May 12th, 2008 at 5:43 pm
kimmi says:
this is so frustrating
i just got my ipod today and i thought that this would be a piece of cake but it just refuses to work. my first pc did the same thing but i thought it was because i didnt have the internet but i have it now and it just cant find the itunes store on my computer im getting really mad and i honestly dont know what to do. but it seems that im not the only one facing this issue.
May 18th, 2008 at 10:59 pm
Stewable says:
I currently run two computers in the same room, using the same internet connection.
One computer now has the “could not connect” message, but the other connects normally every time. This suggests to me that the issue is within the PC itself rather than an external server.
The only difference between them is that the first (non working) connects to the router using wireless, and the working one is cable connected.
Is it possible that either an iTunes update or XP update (SP3?) is somehow switched-off/disrupted the connection settings of iTunes?
May 21st, 2008 at 4:28 am
Jared Fuller says:
This just happened to me this morning and i have tried everything i dont have norton i have pc cillin i even tried unhooking my wireless and plugging in the ether net cable and still no go.
May 23rd, 2008 at 11:07 am
David B says:
We’ve had a connection problem with both our Macs her in NORTHERN RELAND FOR THE PAST 48 HOURS.
It’s really frustrating and annoying that Apple re not keeping us posted
May 25th, 2008 at 12:04 pm
JBS says:
I have had this problem for 8 months now. Working fine and then…no access to store. Can’t get on on either of two computers at home but can access from work PC. Tried everything that you guys have suggested here but the problem persists. I was looking into getting an i-mac (as I’m so fed up with flakey PCs) and an i-phone but not now. I can’t trust Apple products anymore. Now the only thing I can think of doing is to change my ISP!
May 29th, 2008 at 8:22 am
chris says:
omg i have being trying to activate my iphone for like 6 hrs!!!!
the connection server is retarded adn i have no way of connecting to itune store or the activation server
May 31st, 2008 at 8:12 pm
Thomas says:
Will this problem never end….. Come on Apple lets fix this thing.. This is not a hardware/computer problem. This has something to do with the networking software and iTune software.
To recap: I’m using a laptop running Windows XP. If I connect the computer to my line at home I’m not able to connect to itune store. If I connect using a friends line I can connect. This suggest that the problem is between my ISP’s networking software and Itunes.
Give us some help on this, or the next time Apple has a meeting we’ll all show up with these useless Ipods…
June 6th, 2008 at 8:14 am
Chan says:
If I’m on wireless, I can connect to the apple store and play radio programs over my iTunes program, but if I connect the internet cable and my computer switches over to “built-in ethernet”, then I can not connect to Mac Updates or the iTunes Store, and I cannot play streaming tunes over the radio link in iTunes. It used to work fine over the ethernet cable, but now it doesn’t. I can’t figure out what’s wrong with it. My wife’s macbook works fine over the ethernet cable, but my macbook pro does not.
June 8th, 2008 at 12:14 am
Paul says:
Hello - I had this problem as well and just found the fix - I checked and my firewall had decided not to allow Itunes a connection anymore. I changed the settings to allow it and now I can access the store again - hope this helps you all.
June 8th, 2008 at 12:34 pm
Fanny says:
yeah…itunes worked for me only until recently.
keeps giving me error messages and I can’t sign in or buy anything.
I also noticed that any website from apples that starts with http://www.phobos.apple.com, etc., will not work either.
anyone else have this problem?
Paul, how did you get to your firewall? does anyone else know how?
June 30th, 2008 at 2:48 pm
Melvin says:
just “upgraded” from dial-up on my mac mini to cable based broadband- nice to find I’m not alone with these new problems- I cannot access itunes (get the no connection message) and also cannot download any software updates from apple- curiously, I also get an error message from Amazon when I try to download mp3’s from them as well- added a belkin router between my cable line and mac mini at the same time- so that could be a contributing factor- will fiddle with the router/cable combo and advise group if any success– at least with dialup after an hour I got my song!
July 3rd, 2008 at 1:07 pm
Sharon says:
I bought a new computer Hp and Have Spysweeper and Trend micro antivirus I can not activate the itunes download for my Ipod and I am very frustrated . I was told that since i have dial up that i cannot activate itunes is this true. I could before with my ool dell computer. I just purchased a new i pod an can not activate that itunes either. Help!!!I am so frustrated.
thanks
July 7th, 2008 at 12:13 pm
Sharon says:
What does Itunes setup.exe is not a valid win 32 application. How do I correct this so I can setup and activate itunes?
July 7th, 2008 at 12:24 pm
Kyle says:
iTunes Store works fine for me when I go to look for music or even buy music.
However, when I go to purchase my new iPod Update (2.0) I get an error message
“iTunes Store is Temporarily Unavailable. Please Try Again Later”
i’ve tired for the last 3 hours..
July 11th, 2008 at 11:14 am
Leslie says:
Same issue — iTunes store works fine to purchase music but after downloading iPod (2.0) update, I lost everything and now my phone is not working.
July 11th, 2008 at 11:26 am
Brad says:
I’ve had this problem for about a week now and it really sucks. Why won’t Apple do anything? Jerks…
July 16th, 2008 at 9:04 pm
Ian says:
I have this problem and i wasnt able to upgrade but i still couldnt use itunes but my other computer can it is frustrating now!
July 26th, 2008 at 2:56 am
Thomas says:
Update. I just updated to 7.7 and all is working again. As I stated before this is not a firewall/antivirus problem.. For people still having this problem try updating.
Hope this helps
July 30th, 2008 at 6:28 pm
Tony says:
I been experiencing this for about 2 weeks. I uploaded 7.7.1 and it worked for two days. Now I can not connect to iTune store again.
August 2nd, 2008 at 2:40 pm
kat says:
I havn’t been able to get on for about a month. Ever since i downloaded the newest version of iTunes. It worked before I had to do the update, to go along with my ipod, but since that date I have been unable to access it.
August 4th, 2008 at 2:53 pm
Theo says:
I can connect to itunes store with my ipod touch at work, connect with my work mac, connect with my pc at home, but it times out on my mac at home…which has all my itunes music and videos on. My ipod touch won’t work at home either. Tried everything including changing cables, resetting DNS, trolling the web and trying solutions in Terminal. Nothing works. This sucks!
August 6th, 2008 at 5:05 pm
don says:
after dealing with this issue myself for some time, I have found, as have others, that this is a FIREWALL ISSUE; I have norton, I turned off the “personal firewall” and the itunes store was accessible immediately; my problem started when, like others, I was forced to download a newer itunes version in order to purchase the music I wanted; something about this new itunes version 7.6 has an incompatibility issue with the norton software and the itunes store is automatically inaccessible with a misleading “network connection” message; one warning, disable the personal firewall permanently, or you will find that you are blocked again as soon as your time limit expires for which you turned it off; hope this helps others;
August 10th, 2008 at 11:58 pm
Kymmy says:
Being a long-time Mac user I have to say Apple’s iTunes does not impress me with the changes they’ve made since version 6.
I cannot get a connection to the internet from my iTunes. I get the connection error message, yet my internet is up and running. I’m on a Mac, and my colleague who is running a PC is fine with connecting to iTunes – maybe I should use her computer.
So, I go online to iTunes store to browse a few things only to be constantly forced to connect to my iTunes application on my computer for search results.
What the hell is Apple doing? Why am I unable to view TV shows etc on the iTunes webpage without having my iTunes application forced to load an error out? Apple have really sucked big time on this application.
And they offer zero support to fix the problems.
August 11th, 2008 at 7:32 pm
pressman says:
it really sucks. cant get to download wat i bought from the itunes stores says my connection timed out and gives me the fucking list of stuffs i have to download. wen will apple find it fit to fix this up.
August 12th, 2008 at 2:21 pm
kelly says:
don is soooooo right!
thank you, don!
I have tried everything from every support website and every idea I can think of…
i turned off norton personal firewall and now I can connect to the iTunes store! It’s a miracle! thanks again!
August 18th, 2008 at 12:22 am
don says:
Kelly,
you are welcome; for many of you this could be a simple fix; if you are having this problem, disable the “personal firewall” in your Norton protection software (if you have it) and see if you are able to access the itunes store; if it works for you, the fix will time out, unless you disable it permanently; this is and itunes upgrade problem that is requiring the end user to be responsible to fix;
August 20th, 2008 at 12:01 am
Melissa says:
i am soooo grateful for Don’s advise!
i can’t believe that removing the firewall would actually work!!!! I was going haywire with my music-less new ipod touch, but now i can rest assure!
thanks again
August 27th, 2008 at 6:29 pm
Leave a reply