Recent iTunes Store Connection Issues

October 21, 2006

iTunes Connection ProblemsFor the past few days the iTunes Store hasn’t been accessible for many (including myself) across the States and around the globe. Users experiencing this connectivity issue are making their voice be heard on several threads on the Apple Discussion forums. The threads haven’t reached any form of conclusion on why this is happening and when or if Apple will fix the problem. So far no specific determination on what could be causing the problem.

When attempting to connect to the Store, the connection times out when the message “Accessing iTunes Store” appears. Sometimes iTunes will display its cache and display a Store as it appeared last time you successfully connected. But once you click on a broken link or image, iTunes will recognize it can’t connect and display an error message (similar to image above).

Apple has yet to release a statement and come out with an appropriate excuse (or an appropriate error message) on what’s causing the problem. Many angry iTunes users make the point that Apple should at least have an error message explaining to the user that the Store is currently down and to try again later. As this has caused major confusion and inconvenience for all of us, some in the middle of purchasing a song were also effected and they were not able to finish their downloads. Hopefully Apple is close to correcting the issue and refund incomplete purchases made during the downtime.

I’m curious, can you connect to the iTunes Store? If so, maybe you can help us determine why some cannot connect to the iTunes Store.

242 Responses

  1. webmacster87 says:

    Works great for me…

    October 22nd, 2006 at 9:05 am

  2. Appleologist says:

    You’re lucky, I still can’t connect to the Store and looks like many others can’t either.

    This is interesting how some of us can connect and some can’t. Can anyone else connect?

    October 22nd, 2006 at 10:23 am

  3. webmacster87 says:

    UPDATE: I can connect. However, I purchased a $20 iTunes certificate for myself from the online Apple Store via e-mail. I clicked the Redeem Now link in the e-mail, but iTunes says on the redeem page “We are having server difficulties. Please try again later.” Strange…

    October 22nd, 2006 at 10:42 am

  4. Peter Berry says:

    This is actually a Time Warner/Roadrunner ISP problem. A server owned by a third party called Level 3 that is part of TW’s system is down. It also is possibly affecting any other ISP that routes their connectivity service through this source. Unfortunately Apple are taking heat for a problem that isn’t theirs.

    October 23rd, 2006 at 1:19 pm

  5. amanda magee says:

    So what is our recourse? Contact Time Warner?

    October 23rd, 2006 at 4:47 pm

  6. Stephen Renner says:

    I just IM’ed the technical staff at Roadrunner here in Columbus, Ohio. They are very aware of this problem but gave me this response to pass on to others:
    “It appears that Apple and it’s host, Level, are having issues that are beyond Road Runners control. The disruptions and issues that customers are experiencing are caused when you leave the Road Runner network and enter the Level 3 network. For further assistance, you can either contact Apple at, or Level 3 at 1-877-453-8353 or by email at ”

    Hopefully, Apple will post something on this matter soon!!!

    October 23rd, 2006 at 6:11 pm

  7. Chris Ries says:

    When I was able to reconnect over the weekend I went under “store” in itunes and selected “check for purchases” and all the songs I bought before the disruption reappeared in my download menu and completed theire transfer. Hopefully the same will work for the rest of you, if your were in the middle of a purchase.

    October 25th, 2006 at 8:40 am

  8. Kat Brown says:

    I haven’t been able to connect to the store on my PC for weeks but can get it no problem on my ibook on the same connection

    December 16th, 2006 at 1:40 pm

  9. Kat Brown says:

    Sorry also meant to say I have exhausted all avenues in trying to solve the problem and it isn’t one of the usual suspects. Apple email support were useless.

    December 16th, 2006 at 1:42 pm

  10. Rebstarr says:

    I can’t connect to the iTunes store or get CD song titles. I keep getting an error code -3231, but I’ve searched several lists of Apple error codes, and there is no -3231.

    December 17th, 2006 at 7:22 pm

  11. João says:


    I am from Portugal and i have the same problems with itunes store. It´s dificult to acess



    July 4th, 2007 at 5:00 pm

  12. Zarina says:

    I too have upgraded then downgraded itunes. I cannot seem to connect to the itunes store. My wireless internet connection seems fine.

    July 27th, 2007 at 6:25 am

  13. Anonymous says:

    I am having the same problems in Minnesota through my ISP Invisimax.

    August 10th, 2007 at 10:47 am

  14. Anthony says:

    Go to an archive website like and download and older version, I used 7.0.1 and it works fine. Make sure you completely uninstall the latest version.

    August 24th, 2007 at 11:48 pm

  15. Trick says:

    Can’t access iTunes down in New Zealand… damn started downloading an album and lost it all… will try down grading. cheers

    September 14th, 2007 at 1:40 am

  16. Pete March says:

    I thought it was just me
    Half way through downloading lost the lot.. then I got a message for software update. Think I’ll take your advice anthony and uninstall and down grade sweet geeezer

    September 20th, 2007 at 3:52 pm

  17. Michael Wraight says:

    Have not been able to connect to iTunes for 2 weeks. When run diagnositics the report says that the Date and Time of my computer is wrong, but, it is actually correct. Downloaded iTunes 7.4.2, but still did not work.

    September 25th, 2007 at 7:42 pm

  18. scott a says:

    To solve the unable to connect to the itunes store check network connection problem i had to delete norton and then downloaded mcafee. After that I was able to connect to Itunes store again My thought is that was the problem…… but then again what do i know

    October 5th, 2007 at 8:37 pm

  19. John N says:

    Nope. I can’t There’s NOTHING out there that addresses this, just complaints.

    October 5th, 2007 at 11:58 pm

  20. Cody says:

    that is happening to me too. but not on my labtop only on pc

    October 9th, 2007 at 5:26 pm

  21. marsosplace says:

    NOPE. Cannot connect in Tokyo, macBooks or PC’s.

    October 15th, 2007 at 11:57 pm

  22. RadioJen says:

    I can connect to iTunes if I hop on my neighbor’s unsecured network. But the minute I get back onto mine, I cannot connect. We are in Tokyo and have both Macs and PCs. None of the four of us can connect on our own network, but on our neighbor’s, all of us can.

    October 16th, 2007 at 1:43 am

  23. Roy says:

    I had the same problem.
    Use system restore. Restore to an earlier date when u didn’t have the problem. It worked for me.

    October 19th, 2007 at 12:14 pm

  24. Jay says:

    Same problem. I thought it was because I am trying to connect to the US site from China, but am glad to have found this thread. I have had instances where I could connect and begin to downoad TV program I can’t get over here, but very inconsistent. I was blaming on my new iMac until I saw this.

    It would be nice if Apple would finally GET IT’S ACT TOGETHER!!!!!!!!!

    October 20th, 2007 at 12:18 am

  25. Kelly says:

    I just purchased my first iPod this evening and have spent the last 3 hours trying to get this thing to work with iTunes. I thought it was me or something to do with my computer due to the Network error message. I’ve used itunes previously so maybe I’ll try the sys restore mentioned before.

    October 21st, 2007 at 1:05 am

  26. Daniel Hill says:

    i’m having trouble to. in the UK

    October 21st, 2007 at 5:45 pm

  27. Deb in Australia says:

    I am in Western Australia – a new iPod user – downloaded the latest iTunes download and have never been able to access the store to download anything. I have emailed apple, and as others who have done the same, had no response (let alone a satisfactory one) ….. NOT good customer service!!!

    October 22nd, 2007 at 6:04 am

  28. Dillon says:

    You might want to check that the date & time on your computer are set correctly. For some reason my date was changed and i think it was because i downloaded a new version of itunes.

    October 28th, 2007 at 8:27 pm

  29. Windowsaddict says:

    On Oct 24, could connect to itunes store in Pittsburgh PA on hotel wireless OK, on my arrival back in Australia on October 29, itunes is impossible to reach, “network times out”. Rubbish message, net is fine and firewalls were working OK with itunes before I left.

    October 30th, 2007 at 1:15 am

  30. andrew says:

    30 october and still have the same problem yet no solution why am i wasting time looking,i’ll give apple on more day or i’m going back to windows media player and my trusty old MP3 player!!

    October 30th, 2007 at 3:58 pm

  31. Corky says:

    So any fix for this problem?????

    November 13th, 2007 at 1:28 am

  32. Bob Conner says:

    I cannot connect to the store, get an error 11333! Need help

    November 13th, 2007 at 11:58 pm

  33. daniel says:

    wait . . . .i can buy stuff and acess my itunes store but i have itunes cards and when i try to redeem them the sign pops up. it says to check network connection. . . . hold on i just tryed to redeem an it worked so. . . .if the sign comes up try agian in 5 min.

    November 14th, 2007 at 8:14 pm

  34. daniel says:

    hey i just commented a minute ago. and i got to redeem my cards but now i cant buy anything. . . .so i guess its an in and out sorta thing

    November 14th, 2007 at 8:27 pm

  35. Bill says:

    I was also having the same issue, I am a network Administrator, we are an ISP the connects dirrect to which is then connected through the level3 in Michigan. I was about to access ITunes store through our backup SBC connections with the newest version 7.5 and it now works through both connections.

    November 15th, 2007 at 3:24 pm

  36. FalsifiedFate says:

    I only started having connection problems today..but seeing as nobody has gotten a responce from the support team, I guess I wont bother asking them. Whatever the problem may be, I hope it gets resolved soon.

    November 15th, 2007 at 3:52 pm

  37. Michael says:


    I’m in West Virginia, and I just recently bought an iTunes card from a local store. I got home, only to find, that this iTunes card was absolutely worthless. I’m still in the process of trying things to get it to work. I tried a system restore, pointless. I was planning on downloading $15 worth of music for my trip which is tomorrow, but since iTunes is obviously unavailable, I’m what you call an “Unhappy Camper.” I don’t know what the problem is, and I dont care what it is; just as long as they get it fixed and soon. If not, I suppose I will take higher action with the Apple company, since their support page won’t even load without an “Error Connecting” box appearing. This customer is very unsatisfied.

    November 17th, 2007 at 12:32 am

  38. Ashley says:

    I used itunes yesturday (25th Nov) in the UK on itunes 7.2, downloaded itunes 7.5 today (26th Nov) and now it isn’t working at all. So its the upgrade, well done apple…..again.

    November 26th, 2007 at 4:10 pm

  39. Allyson says:

    Like most people, iTunes works on my laptop but not on my PC.
    I’ve tried system restore?? I get error 11113 . . .

    This is frustrating. I can access it on my laptop, but it requires me to authorize and deauthorize more than one computer and that takes . . . it is just SUCH a problem.

    November 28th, 2007 at 9:22 pm

  40. James says:

    i have same problem, i even just purchased an i phone but cant use it as i cant log into store to register it, is really ticking me of!

    November 29th, 2007 at 5:05 pm

  41. Deborah Goldbberg says:

    I have a macbook. It is Dec 5. My inability to reach the itunes store started yesterday. I left the streaming radio on all day and then it appeared.

    December 5th, 2007 at 6:48 am

  42. Kevin says:

    I’ve had this problem also. I’ve been able to bypass it by using the links from the “New Music Tuesday” email I get from Apple. So I can link to the John Lennon videos, for example, from the email, then navigate to anything in itunes except the home page.

    December 5th, 2007 at 11:57 am

  43. jaun says:

    no se que es la problema pero no puedo estar en linea con la tienda de iTunes. es una problema mas mal y quiero saber cuando los trabajos van a fijarla!!

    si uds. saben algo sobre este dime porfavor

    December 8th, 2007 at 12:44 am

  44. Susanna says:

    I have the problem after I change to Vista. First, I thought it is Microsoft’s problem. Howver, after I read hundreds of articles, it seems like it is more Apple’s problem then Microsoft.

    December 8th, 2007 at 8:08 pm

  45. Emma says:

    I am having the same issue, itunes ‘help’ keeps asking me to advise error message and I am getting no help to resolve issue. Not been able to connect for weeks now and nothing I do myself resolves issue! From UK very cross and frustrated!!!

    December 11th, 2007 at 7:39 am

  46. Giannis says:

    same problem here in greece or me.
    Just as i was thinking to buy new iPod Touch. I am sorry Apple…i made the switch. Threw my PC to the garbage can. I do not deserve this behavour.

    December 19th, 2007 at 3:35 pm

  47. anne young says:

    I could not connect either-very frustrating! However I went into my Norton settings and for some reason i-tunes was not allowed-yet previously it was working!-and success! I can now access itune store!

    December 20th, 2007 at 7:31 pm

  48. mark says:

    Hi all, found this on another website…

    Enabling Vista Parental Control Accounts for Itunes


    I got this to work by adding the following website to the allowed websites in the Windows Vista Web Filter setting for the user who has parental controls enabled:

    Get to the setting by:

    Control Panel | User Accounts and Family | Setup Parental Controls for Any user | | Windows Vista Web Filter | Edit the Allow and Block List

    Once there, enter the above address and click the “Allow” button.

    User may need to log off / log back in to get the setting.

    December 25th, 2007 at 2:47 pm

  49. Summer says:

    I’m having the same problem. Whenever i try to go into the iTunes music store it says to make sure that my “network connection is active and try again”. I tried basically everything and nothing works. Everything else on my iTunes is working fine, I even downloaded the latest version of iTunes twice.

    December 25th, 2007 at 5:23 pm

  50. ameera says:

    ahhhhhh this is sooo frustrating i’ve been searching around the web for useful stuff i found some thing system congifuration utility on windows xp but i dont know how the hell to get that some one please help me!!!! i wanna download music seems like the only thing i can do is play the games that are on ti and that gets boring so easily!! help me!!!

    December 26th, 2007 at 2:36 pm

  51. Richard says:

    I just spent (4)+ hours on the phone with 2 levels of technicians. We did every procedure in their book, restarting and trying iTunes each time. No luck. I was given a case number and told to take my 3-month old Mac Pro to the Apple Store.
    My wife’s iMac also has Leopard and works fine with iTunes, as does my G4 laptop with Tiger OS.
    Now that I know I am not alone, I guess I will wait for Apple to fix “OUR” problem.

    December 27th, 2007 at 8:38 pm

  52. Paulette Dominguez says:

    I am having the same problems, I cannot connect to itunes update server and i cannot connect to itunes store, I get error messages. I have been trying for two weeks since i got my ipod nano. At least I’m not the only one. But i can’t under stand why some people can get it,no problem and some can’t. Does anyone know when apple or time warner or whoever is going to fix this???

    January 2nd, 2008 at 12:16 pm

  53. bec says:

    im so frusturated cause i just bought a 25 dollar gift card for the itunes store so i could get videos to put on my i pod and that same exact error pops up everytime i click on the damn i tunes store im beginning to get pissed

    January 6th, 2008 at 2:55 pm

  54. Briana says:

    I have tried the website address that GeekSquad and Mark requested. but it is unavalible. Any other websites that gives you the same options or whatever? My itunes store has been down since March of 2007 (today is January 2008) I would take any help that you guys suggest!

    January 7th, 2008 at 5:26 pm

  55. Katie says:

    how did you get it to work? mine has been saying that for about a week now and I havent changed a thing with my interenet or firewall settings. I have done all of the dns lfushes and checked all my interenet settings the itunes help suggests!!!


    January 11th, 2008 at 11:53 pm

  56. Becky says:

    Does anyone have any idea when this problem might be fixed? I’m pretty sick of going onto iTunes in the hope it would be sorted, only to get disappointed again! So any kind of timescale would be appreciated (that is, if anyone has managed to get any information from Apple or the like).

    It seems to me that it would be in Apples interests to sort this out quickly – noone is downloading from iTunes!

    January 14th, 2008 at 3:53 pm

  57. Alasdair says:

    Not been able to get onto itunes for over a week now getting hacked off with it all now. Should just take the new 16gb touch back to the shop and get a different make. Cant believe the geeks cant pull there finger out and get it sorted. Would of thought they might want to get it fixed must be costing them a bit in sales by now. Ive started to recommend to friends not to get the new itouch as i did and not been able to use it because of this problem

    Bloody PANTS apple get it sorted !!!

    January 14th, 2008 at 5:49 pm

  58. cindy says:

    It lets me connect to the itunes store but it won’t let me sign in, buy anything, or redeem my gift card. All i can do is browse the store. I got a gift card for Christmas and I still haven’t been able to redeem it. I’ve tried everything suggested on the apple website and Itunes store help, nothing worked.

    January 14th, 2008 at 9:23 pm

  59. Ian says:

    What’s funny is if I don’t pay my bill, I can’t access the internet at all, and if I do, Time Warner/Level 3/Apple’s incompetency prevents me from getting anything much better. It’s my second day using a TW connection. I already can’t access the iTunes store, at all, nor can I run upgrades on any of my anti virus/spyware programs. All of this is occurring exactly in sync with my ISP switch.

    Well, let’s just use the one thing corporations ever do respond to, bad publicity. Encourage others not to use these ISPs, or any of Apple’s overhyped, overpriced, short bus applications, then maybe one day I can use the interwebs again.

    January 17th, 2008 at 9:53 am

  60. matt says:

    It lets me connect to the store and preview all of the songs and stuff. But then when i go to purchase the song it says make sure your network connection is active and try again. i really want to buy a song and now i can’t. They better fix this soon. It just started for me today though. Weird

    January 17th, 2008 at 8:20 pm

  61. terry says:

    I had the same problem. Tried to buy the new Foo Fighters album just now, but the link wouldn’t load. Trying the “buy album” button gave the same error at the top of this page. Then I clicked the slow link again to access the album page and left it for a five minutes. When I came back it loaded and the buy button worked! I was prompted to accept some new terms of service agreement though. weird.

    January 17th, 2008 at 9:22 pm

  62. Brie says:

    Is there any other way to get ringtones if we cant connect to the store??

    January 21st, 2008 at 3:27 pm

  63. Mark in Scotland says:

    Just received new Ipod touch 8gb and was really looking forward to spend some birthday money with Apple but they clearly don’t want my custom as they won’t let me access the store either.

    First Ipod and not very impressed……What a bunch of amateurs!

    January 22nd, 2008 at 4:15 pm

  64. Tony says:

    Ok i Cant bielive this…. mine had been down for like 5 moths now and i would like this to stop….

    January 23rd, 2008 at 6:03 pm

  65. tina says:

    on the 26th jan treated myself to ipod touch turned my itunes on it said new update which i did . now i can listen to my libray but cannot get into itunes store says my internet might not be active but it is fine. so is there nothing i can do. i notice this is all over the world ,i am in guernsey channel islands

    January 27th, 2008 at 1:41 pm

  66. Sherry says:

    I’m getting the same error for several weeks now and have money on account as well as unused gift cards.. This is really getting OLD!!!!!

    frustrated in NC

    January 29th, 2008 at 8:23 pm

  67. Gary says:

    Yep, same thing is happening to me as well.

    I was running the older version of iTunes, upgraded to iTunes 7.6 when I formatted and reinstalled my OS and now not only can I not connect to the store, I cant authorise my PC to play all the music i legally downloaded…

    And they wonder why more and more people are against DRM on music downloads, when paying customers are penalised like this.

    February 8th, 2008 at 1:52 pm

  68. Nancy says:

    Vista Itunes compatible?? I have 7.6 dowloaded.. can not get into Itunes store. Error message Network connection timed out make sure connection is active.. I am sooo frustrated. I hve bn wrking hours on this

    February 10th, 2008 at 3:51 pm

  69. Roeland says:

    I upgraded to 10.5.2 and Take 2. Then I could not connect to the itunes store and login to my itunes account. WHen synching my AppleTV I also get a time out with the store. I can however surf the internet, open the store and listen to 30 sec music trailers etc. Only I get authorisation conflicts because I cannot connect to the store for this. Apple helpdesk also don’t know what to do. On the discussion forum I met a lot of people with the same problem. This drives me crazy.
    Any solutions?
    Best regards, Roeland from The Netherlands.

    February 13th, 2008 at 3:47 pm

  70. Cathy says:

    I had the same problem after windows and other updates ran on my computer, I couldn’t access the ITunes store, received error message that my connection had timed out. I un-installed my symnatec anti-virus program and un-installed ITunes 7.6. Re-installed ITunes first, then re-installed Symnatec and everything is working just fine. Hopes this helps someone. Be sure you have your product code to reinstall your antivirus software.

    February 16th, 2008 at 1:19 am

  71. aj says:

    get this fixed

    February 16th, 2008 at 5:48 pm

  72. Jamie says:

    My computer has 4 different accounts on it, 2 of which are administrators. I, unfortunately, am not an administrator. I was having problems accessing the store at all with my prior itunes version, used the handy-dandy internet to find a solution and so updated the 7.6 version, the newest one. I am still having the problem, but my account is the only one affected on this computer. The internet settings, diagnostics, and files all appear to be fine and are giving no one else troubles. I’ve heard of people with an issue on one computer out of many on the same network, but none with my particular case. Decided to get it out there to see if anyone else was having this issue and not reporting it. My searches on the internet are fruitless and are beginning to get on my nerves. Answers anyone?
    p.s. I’m on Windows XP Professional Edition with Service Pack 1. Computer is a HP Pavillion tower from forever ago.

    February 16th, 2008 at 9:33 pm

  73. Ellie says:

    I wonder why people are still having trouble with it. the iStore just started acting up with my computer. I think i have 2003 desktop. not sure which edition. but it just started on like friday. it kills me.

    February 17th, 2008 at 10:03 pm

  74. John says:

    This issue is not affecting me too. I had the old version of ITUNES and then upgraded to the newest offering so I could download movies. Now there is no connectivitiy to the store and but I can get out to the web an visit their website just fine.

    What the hell is the issue. By the look of these threads it appears that some customers have been experiencing this issue since as early as 2006.

    February 23rd, 2008 at 1:16 pm

  75. Paul says:

    I also have had this problem for a time. Running Vista ultimate and Norton antivirus. I just turned the personal firewall off in Norton and connected straight through. Make sure you turn it back on though.

    March 1st, 2008 at 2:38 pm

  76. norton sucks says:

    Disabled norton internet security, and apple itunes store goes right through. Im fed up with norton.

    March 1st, 2008 at 3:34 pm

  77. gabriel says:

    OMG!!!!!!!!! disable the personal firewall worked! no really it did. stop calling those unhepful people at costumer serivce. try it!!!!!!

    March 5th, 2008 at 10:00 pm

  78. Monte Thompson says:

    This isn’t a Windows issue, or an issue with anythiong on the user side. This is an Apple problem.
    I’m running OSX 10.4.11 on a 2×2.66 GHz Dual-core Intel Xenon Mac. No personal firewall, no Norton, no SAV. Have current iTunes. Only running OSX Apps and Adobe CS3. I stay updated and my system runs clean, no sideline or backdoor apps. I haven’t been able to connect to iTunes for months.

    March 6th, 2008 at 12:29 pm

  79. Guy, UK says:

    I also had success just by disabling the personal firewall in Norton… can’t believe this should be necessary though!

    March 7th, 2008 at 7:11 am

  80. Molly says:

    Thank you for the Norton trick! Not that I should be so overjoyed at my weakness – why do I insist on returning to iTunes when no one there cared that they effectively lost my business while I could not connect.

    Shaking head…

    March 9th, 2008 at 3:44 pm

  81. DH says:

    iTunes store, problem I used to be able to access the store through my LAN network, but not now …is not available, check your network bla bla bla. Its obviously been a long running fault and its all with Apple they just don’t give a toss. Apples Idea of customer care.. its your fault, and look how good we are doing so it must be your fault. All to hide obvious faults with their software that they don’t admit to.
    I may be old fashioned but I always thought excluding customers and in general peeing them off was a bad idea. Get an iPhone, that needs you to connect to the apple …not if itunes can help it , get an ipod same thing, what does Apple do ?,

    Apple has odd business practices which I believe will bring it down in the end, Microsoft wont need to lift a finger. They are forgetting the cardinal rules “The customer is always right, The customer comes first” my problem is their problem my problem should have clear and concise help available if we say we have a problem the answer should be ” no problem fixed it”, I should not have to trawl the net for assistance to find nothing. If Apple want us to only access their software through their hardware thats fine, just don’t offer it to anyone who does not have that hardware. Keep it to the 5 or 10 million Apple mac users and the 1.3 billion PC owners can find their own solution to download music . I’m sure even Apple can do the math!

    First response to this post October 22nd, 2006 at 9:05 am with 81 responses and still in March 2008 its the same problem. and this is the tip of the iceberg.

    March 10th, 2008 at 6:27 am

  82. JBS says:

    I have not been able to access the store to buy for months now. I have two pcs and neither can access itunes store. I am waiting to buy an iphone but won’t do that as it will be a waste of time if I can’t access itunes.

    What a shambles! I have been considering going MAC as I am fed up with PCs/windows problems but Apple has gone right down in my estimation and that is off the agenda as well now. Are they idiots not to recognise this problem and do something about it?!

    March 26th, 2008 at 3:17 am

  83. SAG says:

    Well, I have a Macbook Pro, and for the last few weeks, I am also stuck at the “accessing itunes store” screen. And I’m getting really, really frustrated. Hell, I’ve been using a credit card that gives me itunes points, and I can’t even get on the store to use them. Grrrr.

    I think my problem started when I “upgraded” to the latest itunes version. I’m now at 7.6.1 (9).

    March 26th, 2008 at 9:36 pm

  84. jen says:

    I’ve got a new message when I try to access the store: iTunes could not connect to the iTunes Store. An unknown error occured. (-3221)
    Make sure your network connection is active and try again.

    I messed with the firewall, reinstalled iTunes, and checked my network connection. No dice.

    Interestingly enough, I downloaded some songs (legally) and also can’t move them into iTunes. I have no idea if it’s related, but both of these are a first.

    March 27th, 2008 at 5:03 pm

  85. Mike says:

    Just bought a nike+ and find I cant connect to the store

    I’ve spent all night trawling forums, only to find other people have been doing the same for 2 years

    Regardless of where the problem is, Apple should be putting some fucking effort into sorting it

    And people wonder why the music industry is on it’s arse

    March 28th, 2008 at 6:54 pm

  86. callum terry says:

    anyone tried downgrading from 7 to 6

    April 3rd, 2008 at 10:26 pm

  87. Mike L says:

    My last purchase on iTunes was Jan 28 just before I loaded version 7. I probably would have spent at least $50 since then if Apple would get off their lazy tails and fix this crap. I’ve tried everything and gave up. They tell me it’s a Norton problem.

    April 8th, 2008 at 9:59 pm

  88. Mike L says:

    Update: I called Norton Virus removal and for $100 they remotely connected to my computer and ran their virus removal tool. Took off about 15 unrecognized registry (possible viruses) and then restarted and went to iTunes and connected no problem. I’m not sure if the iTunes update 7 put the faulty registry on my computer or not but we removed them and good to go.

    April 10th, 2008 at 1:46 pm

  89. Heather says:

    Mine was not working as well. I went to my Norton Security settings and Itunes was blocked. It had previosly worked before. Strange, but I am happy it was that easy.

    April 13th, 2008 at 8:02 pm

  90. Thomas says:

    Same problem here, have not been able to connect to store since 3 weeks. I’m not running Norton and I don’t think that is the problem. I got it to work last night by connecting my laptop to another ISP.

    To review; Changed ISP about 3 weeks ago, updated to new itunes software also in this time frame. Itunes store stopped working. Connected computer to a friend’s ISP was able to access the store and buy music.

    This seems to be a problem between some ISPs and itunes software. Why this is taking so long to fixs is anyones guess! Never have owned anything made by Apple, first item was an iPod, then downloaded itunes software.

    I’m not impressed by the software or hardware and even less by support. This problems been around since Oct 2006! Bill and the boys would have done a much better job…

    April 14th, 2008 at 4:24 am

  91. leanne says:

    it works fine at my boyfriends house…. but i haven’t had it for almost two weeks… this blows!!!

    April 17th, 2008 at 12:41 pm

  92. Tom says:

    I have had this problem for a while, just realised that my date had been changed. Simply put it right and itunes store has been working since!!

    May 1st, 2008 at 10:40 am

  93. steven says:

    i have had my ipod for abuot a year and i cant connect to the store. the store dosent even pop up. ill try going to the store downloading from there and it just doesnt wotk niether does lime wire

    May 3rd, 2008 at 3:20 pm

  94. Emilyyy says:

    PLEASE someone help me i am trying to connect to the itunes store but that same EXACT message is popping up.

    But just 2 days ago it worked fine, now it isnt.

    I AM GETTING MAD because i just bought the new ipod and i dont have any songs on it ..

    write back soonn…thankss

    May 4th, 2008 at 12:12 pm

  95. KatDaddy says:

    Yep having a similar problem. The infamous cant connect to ITunes. Whatever…….I can connect to the world. I did have an old version of ITunes on my backup computer which I previously authorized but it made no difference. I followed the technote to delete the SC files. Perhaps its time to go on a reg hack.

    I did notice an issue after calming down. My ISP switched from Roadrunner to Comcast since the last time I used my backup computer. The backup computer still references my old RoadRunner accout. I need to dig in and change this. I think a reg hack is still the only answer.

    May 5th, 2008 at 8:52 pm

  96. sten copenhagen says:

    I am amazed to see how long this has been going on! I recently got a new laptop with windows vista. I wanted to move my itunes-account to the new laptop but I encountered the same problem as all of you guys – i’m unable to connect to the itunes-store, but all other internet-connections are fine…. I’m at loss – maybe even more so after reading about your long-lasting problems. One other similarity by the way: This morning my laptop tried to convince me that it’s january 1980! I noticed some of you suggested it might be the workings of itunes…

    May 12th, 2008 at 3:49 pm

  97. Adam says:

    hi, i havent been able to connect, got the newest version and on windows Vista, im in minnesota and this really sucks, wont even let me listen to my previously purchased songs

    May 12th, 2008 at 5:43 pm

  98. kimmi says:

    this is so frustrating
    i just got my ipod today and i thought that this would be a piece of cake but it just refuses to work. my first pc did the same thing but i thought it was because i didnt have the internet but i have it now and it just cant find the itunes store on my computer im getting really mad and i honestly dont know what to do. but it seems that im not the only one facing this issue.

    May 18th, 2008 at 10:59 pm

  99. Stewable says:

    I currently run two computers in the same room, using the same internet connection.
    One computer now has the “could not connect” message, but the other connects normally every time. This suggests to me that the issue is within the PC itself rather than an external server.
    The only difference between them is that the first (non working) connects to the router using wireless, and the working one is cable connected.
    Is it possible that either an iTunes update or XP update (SP3?) is somehow switched-off/disrupted the connection settings of iTunes?

    May 21st, 2008 at 4:28 am

  100. Jared Fuller says:

    This just happened to me this morning and i have tried everything i dont have norton i have pc cillin i even tried unhooking my wireless and plugging in the ether net cable and still no go.

    May 23rd, 2008 at 11:07 am

  101. David B says:

    We’ve had a connection problem with both our Macs her in NORTHERN RELAND FOR THE PAST 48 HOURS.
    It’s really frustrating and annoying that Apple re not keeping us posted

    May 25th, 2008 at 12:04 pm

  102. JBS says:

    I have had this problem for 8 months now. Working fine and then…no access to store. Can’t get on on either of two computers at home but can access from work PC. Tried everything that you guys have suggested here but the problem persists. I was looking into getting an i-mac (as I’m so fed up with flakey PCs) and an i-phone but not now. I can’t trust Apple products anymore. Now the only thing I can think of doing is to change my ISP!

    May 29th, 2008 at 8:22 am

  103. chris says:

    omg i have being trying to activate my iphone for like 6 hrs!!!!
    the connection server is retarded adn i have no way of connecting to itune store or the activation server

    May 31st, 2008 at 8:12 pm

  104. Thomas says:

    Will this problem never end….. Come on Apple lets fix this thing.. This is not a hardware/computer problem. This has something to do with the networking software and iTune software.

    To recap: I’m using a laptop running Windows XP. If I connect the computer to my line at home I’m not able to connect to itune store. If I connect using a friends line I can connect. This suggest that the problem is between my ISP’s networking software and Itunes.

    Give us some help on this, or the next time Apple has a meeting we’ll all show up with these useless Ipods…

    June 6th, 2008 at 8:14 am

  105. Chan says:

    If I’m on wireless, I can connect to the apple store and play radio programs over my iTunes program, but if I connect the internet cable and my computer switches over to “built-in ethernet”, then I can not connect to Mac Updates or the iTunes Store, and I cannot play streaming tunes over the radio link in iTunes. It used to work fine over the ethernet cable, but now it doesn’t. I can’t figure out what’s wrong with it. My wife’s macbook works fine over the ethernet cable, but my macbook pro does not.

    June 8th, 2008 at 12:14 am

  106. Paul says:

    Hello – I had this problem as well and just found the fix – I checked and my firewall had decided not to allow Itunes a connection anymore. I changed the settings to allow it and now I can access the store again – hope this helps you all.

    June 8th, 2008 at 12:34 pm

  107. Fanny says:

    yeah…itunes worked for me only until recently.
    keeps giving me error messages and I can’t sign in or buy anything.
    I also noticed that any website from apples that starts with, etc., will not work either.
    anyone else have this problem?
    Paul, how did you get to your firewall? does anyone else know how?

    June 30th, 2008 at 2:48 pm

  108. Melvin says:

    just “upgraded” from dial-up on my mac mini to cable based broadband- nice to find I’m not alone with these new problems- I cannot access itunes (get the no connection message) and also cannot download any software updates from apple- curiously, I also get an error message from Amazon when I try to download mp3′s from them as well- added a belkin router between my cable line and mac mini at the same time- so that could be a contributing factor- will fiddle with the router/cable combo and advise group if any success– at least with dialup after an hour I got my song!

    July 3rd, 2008 at 1:07 pm

  109. Sharon says:

    I bought a new computer Hp and Have Spysweeper and Trend micro antivirus I can not activate the itunes download for my Ipod and I am very frustrated . I was told that since i have dial up that i cannot activate itunes is this true. I could before with my ool dell computer. I just purchased a new i pod an can not activate that itunes either. Help!!!I am so frustrated.

    July 7th, 2008 at 12:13 pm

  110. Sharon says:

    What does Itunes setup.exe is not a valid win 32 application. How do I correct this so I can setup and activate itunes?

    July 7th, 2008 at 12:24 pm

  111. Kyle says:

    iTunes Store works fine for me when I go to look for music or even buy music.
    However, when I go to purchase my new iPod Update (2.0) I get an error message
    “iTunes Store is Temporarily Unavailable. Please Try Again Later”

    i’ve tired for the last 3 hours..

    July 11th, 2008 at 11:14 am

  112. Leslie says:

    Same issue — iTunes store works fine to purchase music but after downloading iPod (2.0) update, I lost everything and now my phone is not working.

    July 11th, 2008 at 11:26 am

  113. Brad says:

    I’ve had this problem for about a week now and it really sucks. Why won’t Apple do anything? Jerks…

    July 16th, 2008 at 9:04 pm

  114. Ian says:

    I have this problem and i wasnt able to upgrade but i still couldnt use itunes but my other computer can it is frustrating now!

    July 26th, 2008 at 2:56 am

  115. Thomas says:

    Update. I just updated to 7.7 and all is working again. As I stated before this is not a firewall/antivirus problem.. For people still having this problem try updating.

    Hope this helps

    July 30th, 2008 at 6:28 pm

  116. Tony says:

    I been experiencing this for about 2 weeks. I uploaded 7.7.1 and it worked for two days. Now I can not connect to iTune store again.

    August 2nd, 2008 at 2:40 pm

  117. kat says:

    I havn’t been able to get on for about a month. Ever since i downloaded the newest version of iTunes. It worked before I had to do the update, to go along with my ipod, but since that date I have been unable to access it.

    August 4th, 2008 at 2:53 pm

  118. Theo says:

    I can connect to itunes store with my ipod touch at work, connect with my work mac, connect with my pc at home, but it times out on my mac at home…which has all my itunes music and videos on. My ipod touch won’t work at home either. Tried everything including changing cables, resetting DNS, trolling the web and trying solutions in Terminal. Nothing works. This sucks!

    August 6th, 2008 at 5:05 pm

  119. don says:

    after dealing with this issue myself for some time, I have found, as have others, that this is a FIREWALL ISSUE; I have norton, I turned off the “personal firewall” and the itunes store was accessible immediately; my problem started when, like others, I was forced to download a newer itunes version in order to purchase the music I wanted; something about this new itunes version 7.6 has an incompatibility issue with the norton software and the itunes store is automatically inaccessible with a misleading “network connection” message; one warning, disable the personal firewall permanently, or you will find that you are blocked again as soon as your time limit expires for which you turned it off; hope this helps others;

    August 10th, 2008 at 11:58 pm

  120. Kymmy says:

    Being a long-time Mac user I have to say Apple’s iTunes does not impress me with the changes they’ve made since version 6.

    I cannot get a connection to the internet from my iTunes. I get the connection error message, yet my internet is up and running. I’m on a Mac, and my colleague who is running a PC is fine with connecting to iTunes – maybe I should use her computer.

    So, I go online to iTunes store to browse a few things only to be constantly forced to connect to my iTunes application on my computer for search results.

    What the hell is Apple doing? Why am I unable to view TV shows etc on the iTunes webpage without having my iTunes application forced to load an error out? Apple have really sucked big time on this application.

    And they offer zero support to fix the problems.

    August 11th, 2008 at 7:32 pm

  121. pressman says:

    it really sucks. cant get to download wat i bought from the itunes stores says my connection timed out and gives me the fucking list of stuffs i have to download. wen will apple find it fit to fix this up.

    August 12th, 2008 at 2:21 pm

  122. kelly says:

    don is soooooo right!

    thank you, don!

    I have tried everything from every support website and every idea I can think of…

    i turned off norton personal firewall and now I can connect to the iTunes store! It’s a miracle! thanks again!

    August 18th, 2008 at 12:22 am

  123. don says:

    you are welcome; for many of you this could be a simple fix; if you are having this problem, disable the “personal firewall” in your Norton protection software (if you have it) and see if you are able to access the itunes store; if it works for you, the fix will time out, unless you disable it permanently; this is and itunes upgrade problem that is requiring the end user to be responsible to fix;

    August 20th, 2008 at 12:01 am

  124. Melissa says:

    i am soooo grateful for Don’s advise!
    i can’t believe that removing the firewall would actually work!!!! I was going haywire with my music-less new ipod touch, but now i can rest assure!
    thanks again

    August 27th, 2008 at 6:29 pm

  125. geoffrey lawrence says:

    I bought $20 faulty card from BP petrol staion they said email itunes and be give new card or money how do i email iTunes what the email adress plz

    September 6th, 2008 at 2:51 am

  126. christina says:

    It works, turn norton security off. OMG I can’t believe it I have been at this for 3 days around the clock. The frustration is over and problem solved. Link to norton through your start up then program menu click on security and turn it off problem solved. I cant believe it worked

    September 7th, 2008 at 6:31 pm

  127. Diogo says:

    I am in Brazil and I’m having the same problem and even with help from Apple Chat I could connect to the store: disable firewall, deleted all protection from spywares and vires, created a new user acocunt, flushed DNS, deleted and re-installed the Itune, updated to 8.0 adn nothing solved my problem.

    I can’t figure out what else to do and this has driving me crazy for 3 months in row, the strange thing is that I have friends with inferior comps and using Dial-Up networks can go to Itunes Store.

    I will pay the first person to solve this problem just send me the answer to this question and the bank account!!!!!!!!!!!!!!!!!!!!

    September 9th, 2008 at 8:21 pm

  128. ronald magbitang says:

    It did work… iTunes was able to connect to the iTunes Store after days of trying number of options from the non-helpful supports… and it did simply to disable my Norton internet security…

    Well, then they (the Apple Authority) must be able to find the answer to this…

    anyways… this is how IT works


    September 16th, 2008 at 1:14 am

  129. Drpunk says:

    You do NOT need to turn OFF the Norton security, more than likely you inadvertantly blocked itunes from accessing the internet when you downloaded it, go to Norton security go to your personal firewall, go to configure then under Programs tab, scroll through the programs to Apple Itunes and click on the arrow button, and scroll to Permit All… TADA! no security shutdown and you can access your itunes… its not Apples fault its nortons….

    September 16th, 2008 at 10:54 pm

  130. bert cocu says:

    Here in the Netherlands the problem is still exists. No connection to the iTunes store. It also effects the software on my iPhone. I can connect by T-mobile to th internet, but I can’t connect it by wifi to my network at home. Wifi doesn’t work no longer.


    September 18th, 2008 at 5:47 pm

  131. LITTLE TOBY says:


    September 22nd, 2008 at 10:57 am

  132. Logical Error says:

    ok, I tried all what this forum said and have been looking forever it seems to fix my problem.

    My ipod mini(yes it’s old and I love it) did something weird. It says I have no music on my ipod. When I plug it into my computer iTunes says it doesn’t have any music. However, when I see what’s on it, the invisible files on it, I see all my music. I would like to reformat it if that would help but it won’t let me. I tried to connect my ipod and get an update but my itunes said I don’t have internet. I update itunes to the latest and it still says I have no internet connection.

    I would like to configure my itunes to recognize my wireless internet but for some reason it just wont, it recognizes my network adapter but it just doesn’t connect.

    I did turn off my firewall, anti-virus and still it doesn’t work. Please someone give me some advice.

    September 24th, 2008 at 2:14 am

  133. TheOcho says:

    I downloaded iTunes 8 about a month ago, and I cannot access iTunes store. I have reinstalled iTunes after uninstalling the first version. I have allowed iTunes to access the internet. I have changed my firewall settings. I still have no iTunes store.


    Oh yeah. I don’t have Norton.

    October 1st, 2008 at 7:40 pm

  134. Kelly says:

    I am having the same problem after downloading iTunes 8. iTunes will not let me access saying I do not have a connection when I do. It did give me an error #11222 or something similar. I was able to access briefly for a couple of days after downloading 8 but now, not at all. I have tried the problem solvers suggested on the site and it does nothing.

    October 11th, 2008 at 9:22 am

  135. Erick says:

    I have Itunes 8.0 and it doesnt work for shit!
    It says connection timed out, and I tried everything, and lately this has been pissing me off since I bought some Itunes cards and I cant use them!

    October 16th, 2008 at 5:35 pm

  136. Penny says:

    I am sooooo pissed off. I haven’t been able to connect since September 1st when I downloaded the latest version (which I believe was 7.1). I hadn’t had a problem for well over a year prior to this. After trying desperately to find a solution and after reading many many many threads with all kinds of suggestions, I tried the one in this thread – go to your Norton Internet Security and turn off the Personal Firewall (not that I’m sure I should be comfortable I should be with this) but wham…..Its back.

    I’m glad, but still pissed that it took this long to find it. Good luck to all, I feel everyone’s pain….can’t wait to see what happens when I download the next latest version. I suspect I’ll be back. Thanks to those who posted the recommendation.

    October 17th, 2008 at 7:19 pm

  137. Kaitlyn Sanchez says:

    We are having the problem here.
    Warrenton Va

    October 27th, 2008 at 7:10 pm

  138. Audre says:

    I just upgraded to itunes 8 and up until that moment my itunes worked fine. Now I have an Iphone that is useless because I can not connect to the store to register it! Serious problems for me because it is MY ONLY MEANS OF COMMUNICATION!!!!!! PLEASE can someone help!!!

    October 31st, 2008 at 4:40 pm

  139. kaite says:

    ya i have the latest version of itunes. i want to get all my songs and apps back but the itunes is saying check to see if the internet is active but i dont get it i can get to the store purchase but nothing else

    November 3rd, 2008 at 10:27 pm

  140. Zach says:

    man….. i have tried everything in all the threads that i have read and nothing has helped me out at all!!!! ITUNES FIX THE PROBLEM!!!!!!!!!!!!!!

    November 4th, 2008 at 10:38 am

  141. Helen says:

    I havent been able to connect to itunes store since 10/09/2008 (according to itunes diagnostic scan)

    I Have tried EVERYTHING.

    This is VERY irrating, considering i just bought the new ipod nano G4, and an itunes card, and i cannot buy anything.

    I have went onto itunes support chat (WHICH i cannot find NOW!!!) and i did everything he told me, the last thing he suggested, i had to go into the system of my computer, did what he said, i restarted my computer, and BAM, my computer was back to ‘basic’ windows (display) And i had no internet, or any indication of internet at all. Thank goodness for system restore! (I Freaked)

    Just today, I went into an apple store, and talked to someone, they told me to uninstall the apps in my menu. And reinstall it.
    WHAT!?! I have no option of that anyway, i have no idea what she was talking about.


    I guess for now I shall wait it out, but i am getting very irrated.

    November 8th, 2008 at 12:43 am

  142. Helen says:

    BTW, I have itunes version

    November 8th, 2008 at 12:45 am

  143. Helen says:

    Windows XP

    Gives me error 11222


    November 8th, 2008 at 12:46 am

  144. Azzanna says:

    My itunes will not let me connect to the itunes store anymore. I really would love to get back on. I noticed thi happened alot last year, I think who ever controlles itunes need to do there job better. If anyone wants to give me suggestions on how to fix my problem, please do!! thankyou!

    November 8th, 2008 at 8:49 am

  145. Pilis says:

    Hey guys , I am one of those that has tried everything(installing again, firewalls, DNS, reboot, msconfig,…even I changed my antivirus!!). I finally founded what was the problem… I have Firefox and Explorer, and is seems that Itunes 8.0 uses the Explorer to connect. I always use firefox and i could conect perfectly to internet but this afternoon i tried to open the explorer and it wasn’t working, so I fixed it and SURPRISE!!! the itunes store finally works!!!

    November 8th, 2008 at 7:52 pm

  146. BrianM says:

    I an having trouble accessing an old itunesaccount on my computer. I had purchased songs and they show up in my library but when I try to access them it indicates “this computer is not authorized to play ‘blah blah blah”. Would you like to authorize?
    I get an apple ID but cannot access.
    They may have been purchased on an computer at a place where I used to work but, the bottom line is I paid for them and they are on my Library. Apple indicates they have no recird of the account that is referenced.
    any ideas on how to get my music?
    I need to get access because my ipod was stolen so i needed to reload my songs to my new ipod.

    November 9th, 2008 at 12:56 pm

  147. AXJ says:

    So I’ve been eagerly anticipating the new GNR release for months. Now that it’s out, I cannot download it because I’m receiving not enough memory errors and I have plenty of RAM. It’s clearly a problem with the itunes store. The one album I’ve really wanted and I cannot count on itunes / Apple. This is seriously dissappointing and may lead me to use another online music vendor in the future!

    November 23rd, 2008 at 9:27 pm

  148. TrueBritt says:

    I have not been able to connect to the Itunes store for two tears now and I am seriously Jacked off!!
    The fact that you can’t even e-mail Apple’s support website asking for help with this issue just sum’s up thier lack of customer care.

    Bad apple!!

    November 24th, 2008 at 11:52 am

  149. Jim says:


    Your Norton settings solution FIXED my frustrating itunes store connection IMMEDIATELY!

    Others having itunes store connection issues, you might want to try this. Here’s a copy of drpunks text from September 16:

    Drpunk says:

    You do NOT need to turn OFF the Norton security, more than likely you inadvertantly blocked itunes from accessing the internet when you downloaded it, go to Norton security go to your personal firewall, go to configure then under Programs tab, scroll through the programs to Apple Itunes and click on the arrow button, and scroll to Permit All… TADA! no security shutdown and you can access your itunes… its not Apples fault its nortons….

    September 16th, 2008 at 10:54 pm

    Thanks again, doc!! Youdaman.

    December 10th, 2008 at 10:37 am

  150. Robotron2084 says:

    Thanks DRPUNK!!!!!!!!!!!!!

    December 11th, 2008 at 2:42 am

  151. gaz says:

    I’v just got my iphone i can accsess the itunes store and download but as soon as i try ti create a ringtone a warning message says ” cant connect to itunes check connection”
    like i sed i can go on to to itunes and bue stuff just can not create ring tones

    can any one hel

    p.s im on xp and dont have norton.

    December 18th, 2008 at 6:46 pm

  152. Candy says:

    Thanks DrPunk!!! It worked!

    December 19th, 2008 at 9:41 pm

  153. Trevor says:

    I would just like to thank Don from August 10th and the rest of you for solving this problem for me. For me as well, the problem was with the Norton Firewall, which I didn’t even know was activated on my computer. At any rate, I found this through a Google search, long after this original message, and am grateful to you for taking the time to suggest a fix.

    Happy holidays!


    December 21st, 2008 at 1:53 pm

  154. Col says:

    Great advice from Dr Punk – uploaded latest version of iTunes 8.0 and couldn’t figure how to access the online store. Followed Dr Punk’s instructions and I’m back spending more dosh than the credit crunch would consider prudent!


    December 22nd, 2008 at 4:24 pm

  155. Sophie says:

    Omg, Pilis, thank you so much, I would never have thought this would have anything to to with Internet Explorer, it works now :D

    December 25th, 2008 at 11:06 am

  156. Elizabeth says:

    I am really really annoyed now, iTunes was working fine on the version I had before I uploaded the new version for my iPod touch, as the iPod touch required the latest version of iTunes. I am trying to do the thing with Norton but Norton isn’t responding at the moment. I am also annoyed because I have a £45 gift voucher, and I can’t spend it! iTunes support really need to do something about this, how can they expect thousands of people not able to access the Store? All they’re doing is sitting back ignoring this problem. Thanks for the people who are trying to solve this problem, unlike Apple! I’ll be trying the Norton thing soon.

    December 26th, 2008 at 6:07 am

  157. mike says:

    Just happened to me in the U.S. (ct) of course i am able to access the internet because im writing this post. I’ve also gone through everything that the store had for me to do none worked.

    December 26th, 2008 at 6:59 pm

  158. Mem says:

    Thanks Jim & DrPunk!!!! Adjusting Norton worked! I tried everything else. Thanks

    December 28th, 2008 at 3:57 pm

  159. dddd says:

    Thanks DRPUNK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MAN IVE BEEN WANTING TO USE MY New ipod for over a WEEK!

    December 31st, 2008 at 3:28 pm

  160. charles nenguke says:

    i had the same problem of connecting to iTunes and i kinda worked it out. firstly i used to have Norton anti virus on my system and it was slowing down my system so i removed it and downloaded a free ware version 5.8 of Webroot Desktop Firewall. it works great. then i added Quick time player application to the Windows Firewall Exceptions panel and i have no problem now

    January 2nd, 2009 at 4:02 am

  161. lynn says:

    I can’t thank you enough Jim and Dr Punk. I had downloaded the new version of iTunes when I got my new nano and couldn’t access the store. Yours is the only sensible advice that actually worked – the download had changed my permissions on Norton.

    Now I just need to catch up on all the songs I have missed …….

    January 5th, 2009 at 1:59 pm

  162. ethan says:

    for the past months all I’ve been trying to do was to get my fucking iTunes to work it said well that it can’t be connected to iTunes store so I ask “Is there any one who knows how to connect to the iTunes store knowing that there Internet Explorer is down and they use Mozilla Firefox like me please help me!!!!!!!!!!”

    January 13th, 2009 at 9:13 pm

  163. Mark says:

    I cant connect to the itunes store it says make sure your network connection is active need help it has been like this for months

    January 13th, 2009 at 10:12 pm

  164. tony says:

    i haven’t been able to get on to the store but only after i upgraded itunes. i have tried everthing to get it to if you are out there you should feel obligated to correct this problem or are we going to have to get MP3 players instead. i use my ipod all of the time and i want to get different songs on it.

    January 26th, 2009 at 11:01 pm

  165. louise says:

    help i cannot connect to itunes

    January 30th, 2009 at 6:36 pm

  166. Dino says:

    I traded in my old 30GVideo Ipod (bad battery) for a refurb. when I got hope, I logged in and Dloaded my library. No problem. the next day, I tried to access the itunes store and got the network connection timed out. check your settings message. this was before Xmas 2008!!
    Since then, I’ve spent hours with 2 levels of Apple tech support, and deleted and re-installed Itunes more times than I can remember. No one has an answer, and now I can’t access AIM6. I’ve restored the laptop to original settings and still no good!! Looking for an answer, but getting ready to dump it all!!

    February 3rd, 2009 at 1:58 pm

  167. e says:

    haven’t been able to access the itunes store for months on my powerbook. can’t download iphone apps, update the phone or purchase anything. not that i want to purchase something now. i’ve uninstalled and reinstalled itunes many times, reworked settings, etc. and no dice. help!!

    February 10th, 2009 at 12:19 pm

  168. Sofie says:

    Hmm this has been bugging me for along time. iTunes has been driving me crazy, I’ve done everything imaginable to try and fix this problem. I find it interesting that it connects to iTunes on my iTouch, but not on my labtop. I hope they fix it soon becuase I can only buy songs on my iTouch and I’ve been dying to buy movies and T.V. shows. I hope they fix it soon….

    February 17th, 2009 at 10:46 pm

  169. ibulump says:

    Hvae had this problem for about 3 months now on my laptop. Old desktop is still able to access store etc., even after upgrade. Laptop can’t connect through wifi or when connected directly to modem.

    Checked firewall (Norton). Still didn’t work. Turned off firewall. Still didn’t work. Used Norton removal tool to completely scrub Norton from computer (subscription was expiring anyway). Still doesn’t work. Have done all the other little things I’ve run across — automatically detect network settings, etc., etc.

    I don’t mind not spending money at the i-Tunes store. That’s no bother. But because i-Tunes won’t recognize my internet connection, I can’t enable my laptop to play all of the music I’ve bought through i-Tunes for the past 4 years or so.

    Since my i-Pod is starting to go on the fritz after years of use and abuse itself, I’m thinking that I’m done with Apple media products now. If they can’t get this sorted — or even acknowledge that there’s a problem — after 2 1/2 years, screw ‘em.

    And the Experience Music Project is a Seattle eyesore, so Mr. Allen can stuff himself.

    February 28th, 2009 at 1:54 pm

  170. ibulump says:

    Even weirder…

    After reading one of the posts above, I decided to open a new user account (with administrator access) on my laptop. Installed i-Tunes as that user, and everything works. Logged back in as original user, and store didn’t work again. WTF?

    At any rate, I can access my purchased music again, and will never buy from i-Tunes again. Woo hoo!

    February 28th, 2009 at 2:52 pm

  171. JOHNNYWkes says:

    I can’t connect either, it’s frustrating any suggestions?

    February 28th, 2009 at 3:12 pm

  172. Gil says:

    I redeemed 125.00 of itunes I received for my birthday, it showed a full amount plus 4.65 I had left over from my last bday. I mobbed overseas and when I logged on again. after reaching my destination. It showed the original 4.65 I started with, plus it had no history of me purchasing that day I did the redeeming. Has anyone had this problem…… This is real disappointing. They asked if I had another account, and I did not…… So Anyone

    March 4th, 2009 at 3:05 pm

  173. OGolly says:

    Here’s the thing: Apple is obviously sneaking around on our computer’s “behind our backs” while using the iTunes Store. When the program does that, it sometimes changes settings, fouling up the internet connection. That’s the only explanation left. Sometimes its Norton Firewall, which inexplicably starts blocking iTunes (Why? because the program most likely tried to access your computer illegally), sometimes it’s a router issue, sometimes its’ this and sometimes its’ that … and Apple is not at all interested in “fixing” the problem. Why? BECAUSE IT AIN’T BROKE (for them, at least). They are perfectly happy screwing a small percentage of users as long as their “Apple Store” has proprietary access to whatever it is doing to your computer’s operating system without your knowledge. If you want an iPod or iTouch you better be prepared for Big Brother Apple to screw with your computer illegally. Don’t bother complaining to Apple. They don’t care. Don’t bother complaining to the government, they don’t care either. A lot of politicians use Apple political donations to get re-elected. Capiche?

    March 9th, 2009 at 10:57 pm

  174. Bruno says:

    A M A Z I N G !!!!
    Today is March 14th, 2009, I am in France having the same bloody problem like you all… what shocks me the most is that this topic has been created in OCTOBER 21st, of 2006 – 3 YEARS AGO !!!!!!!!!!!!!!!

    this is either not serious enough or damn too serious to be real !!!!!

    As for me, It was all going great, but for the past 3 weeks or so, none, not a sign of Apple Store connection… simply dead… same warning as you all… disgraceful and so boring ! and nowadays, we can’t even call a real person, it’s all about sending emails and receiving automated crap, crap, crap and crap.

    Let’s wait and see how long it will take to have a proper and official solution or answer within this topic :-(

    March 14th, 2009 at 4:16 pm

  175. Les says:

    Last update on this topic was 14/03/2009.
    Anybody got further towards a solution?
    Mac user, and no Norton, but the same issues…

    March 27th, 2009 at 2:15 am

  176. brendan says:

    having the same problems for a few months now, no access to the store. ive tried every possible *’help** page i could find in relation to this, turned off firewalls, reset , reinstalled i-tunes,etc etc etc etc etc…..
    pissed off…

    March 31st, 2009 at 8:22 am

  177. Andrea from kuwait says:

    i have not been able to connect for some months now. like brendan i cannont find any help anywhere or any answers. thought it was caused i change from xp to vista. do we have an answer yet or does anyone know what to do?

    April 5th, 2009 at 10:05 am

  178. Roselyn, Toronto says:

    I cannot connect to itunes store and I cannot run the automatic software updates on my Ibook. I am using Mac OS X 10.4.11, Itunes 8.1.0. I’ve tried everything possible to no avail. I am getting connection error. My internet connection is FINE. This appears to be an issue, but I don’t think apple cares…

    April 9th, 2009 at 5:19 pm

  179. Cbltw357 says:

    For the last two years, I could not connect to the itunes store. I always got an error message basically telling me that I was not connected to the internet.

    Long story short, my computer had two firewall programs operating, (Windows and Trend Micro, PC-Chillin). PC-Chillin was blocking the store.

    Once I removed Trend-Micro’s program, I was IMMEDIATELY able to connect to the store.

    Hope this helps some of you.

    April 18th, 2009 at 10:15 pm

  180. Adam Easley says:

    Well I had and outstanding connection to the Itunes store and just a few weeks ago, I didnt have access to the store any more. I was wondering if anybody would be able to asist me on this issue. Its becoming rather annoying. So if anyone can help it would be greatly appreciated.

    April 19th, 2009 at 8:34 pm

  181. Jazz22 says:

    For the last couple of weeks, the odds of connecting to iTinues are getting closer to the odds of winning the lottery.

    I cannot run the automatic software updates from my iPod Touch or PC. It is not my internet connection because everything else works.

    April 21st, 2009 at 12:55 pm

  182. Vern says:

    I’ve been having this mesage for quite sometimes -error occur there a solution to this problem?? so frustrating..

    April 23rd, 2009 at 7:32 am

  183. kirstie says:

    oh my god
    cannot connect to itunes store this is driving me mad wish I had never bought an apple product

    does anyone have any new ideas i have tried everything from uninstalling changing settings checking firewalls still nothing

    April 26th, 2009 at 6:56 pm

  184. Anne says:

    I AM HAVING THE SAME ISSUE and it is driving me freaking NUTS!!! I’ve run the “diagnostic” thing in iTunes and it says it isn’t communicating with the internet, yet I AM connected to the internet (or I wouldn’t be here!). Very frustrating!!

    May 14th, 2009 at 7:32 pm

  185. Bruno (part II) says:

    Today is 17th of May and that means 2 months since I first came here to check for solutions…(I wrote in here 11 comments above) nothing has changed and it seems nobody got a valid solution yet. Some people told me it could be a connection problem and nothing to do if the computer itself… more about the provider… does anyone tried to connect from somewhere else with the same computer? like a wi-fi connection in a bar or so? I haven’t yet, but I truly hope is more about a provider issue than a Mac or Apple problem… PLEASE, if you get a solution, come back here and post it so you will help us all.

    thanks and good luck

    May 17th, 2009 at 2:44 pm

  186. thatShortChick says:

    thank you Dr. Punk and Jim!!!!!!! I was dealing with no iTunes store for over 6 months because I didn’t know what to do.


    May 25th, 2009 at 6:22 pm

  187. Brad says:

    ok i have searched 4 hours 2 find anything that will help me i’m having the same issue with itunes store can’t connect network….. but here is the thing my girlfriend brought a new ipob nano 8gb and updated itunes to 8.1 and the store wont connect . yet the funny thing is that the older verson worked perfect no probs .
    i have turned off firewalls, ipconfig and made a new host file but nothing works
    can anyone help me ????? in anyway


    May 26th, 2009 at 7:44 am

  188. Charlie may says:

    When I go to create ringtone it goes to let me do it then it comes up unknown error make sure your Internet is connected but my Internet is finethe iTunes store works great I just can’t create ringtone someone plz help me

    June 10th, 2009 at 2:30 am

  189. lorraine says:

    I have an apple tv and cannot download movies tonight. The message tells me that Apple TV cannot connect with the itunes store. Try again later. Is anyone else experiencing this problem. I have searched on the internet and cannot find a resolution. I have rebooted the Apple TV, unplugged my wireless and reset my factory settings. HELP!

    June 12th, 2009 at 8:37 pm

  190. yo1 says:

    To fix the issue, change your location to the profile for your local wireless network instead of ‘automatic’.

    June 17th, 2009 at 10:34 pm

  191. Olivia says:

    I’ve had to restore my computer back to factory settings. I’ve tried SEVERAL times to download iTunes but i just get the same message:

    “Internet Explorer cannot download iTunesSetup.exe from The connection was reset. ”

    Now i have researched this and tried all the suggestion on the internet. Now when i do try to download i dont get the message anymore. But i dont get a download window either showing my how long i have left before the file has completely downloaded ! Can anyone help me ?

    June 21st, 2009 at 7:12 pm

  192. Bruno says:

    Just to let you know guys, I’m the same BRUNO that has written twice in this forum (see way above). Well, I was having the same problem for several months. I was suspecting it was a problem if my internet provider and indeed, since I arrived in Brazil, iTunes worked fine straight away, that means to me, it’s all about internet provider misconfiguration…. the moment I landed in Rio and I tried iTunes, it worked as beautifully as the first time… and I’m confident that as soon as I go back to France, I will face the problem again… good luck then

    June 23rd, 2009 at 1:01 pm

  193. Jorge says:

    Bruno and all,

    I cannot access the iTunes store or the iTunes tuning service (for listening to web radio). I cannot connect to Software Update, either. But I am afraid it is not an ISP problem. You see, we have three other computers in the house (an aluminum MacBook, a white Intel MacBook, a three-year old iMac and a 5-year old PowerBook G4 all hooked up to the Internet via a wireless network). All of them, save the white MacBook can connect to iTunes and to Software Update. They are all running Jaguar 10.5.7 and NONE of them has any kind of anti-virus installed. So why is the white MacBook not connecting?

    By the way, it is ridiculous that this thread started in 2006 and no solutions have been provided.

    July 12th, 2009 at 11:45 am

  194. Jorge says:

    A solution that worked for me!! I hope it will help others, at least those who are connecting to the web through AirPort on a Mac. Go to Network Preferences and then click on Advanced. Select the 802.1X tab and make sure nothing is ticked in the Authentication window. For some reason, my Authentication window had both TTLS and TLS ticked. I unticked those and voilà: I regained communication with the iTunes store and Software Update also began working again.

    I hope this is useful for at least some of you.

    July 15th, 2009 at 8:11 pm

  195. Colton says:

    I have been trying to get on iTunes Store for about 4 months now. I cannot update my iphone or nothing now. I have allways been a huge apple fan but this timed out connetion deal is really pissing me off. No lie!

    July 25th, 2009 at 2:51 am

  196. Paillí says:

    Having the same problem here in Ireland, never had this problem before. Internet connection is perfect, iTunes Store just won’t connect !!!! DOSE!

    July 25th, 2009 at 6:02 pm

  197. millie says:

    I keep getting the -2096 error, and the (11222) error at the same time. My internet connection is working fine (ethernet on white macbook) but I can’t connect to the itunes store! It was fine a few months ago and I have no idea why it suddenly stopped working. I’ve looked every where on the internet and I found a few answers such as flushing the DNS cache, changing network locations, downloading newer versions of quicktime and itunes, and trying the answers apple gives. But not a single one has worked! The (11222) error disappeared but the -2096 one is still there.

    There are so many different solutions and here is where I found some of mine…

    I got some of my answers here:

    Here is the apple FAQ:

    Here is some more solutions apple gives (keychain, new isp):

    This apple discussion also had some good solutions:

    Also check out the mac itunes store discussion board:

    July 28th, 2009 at 5:03 am

  198. Timmay says:

    I can access the store just fine on my iphone and my pc.

    I can download on my phone.

    I try to download the files that I need my pc for (artwork etc.) on my pc and I always always always get this, since about two weeks…

    unable to check for available downloads
    the itunes store is temporarily unavailable. please try again later

    itunes is broken apple!

    September 1st, 2009 at 1:54 pm

  199. Ski says:

    I’ve had the same problem as everyone for awhile, but just tried system restore. It WORKED!!!! I can use itunes store again, but i also have to upload all my songs again on my ipod…blahhh!

    October 1st, 2009 at 9:46 pm

  200. vid says:

    looks like ive been facing a weird problem with connecting 2 i tunes store ……….i have 4 user ids on my comp. all but me can access 2 the itunes store….please tell me that does downloading many apps affect the istore cuz i downloade 90 apps in one day but another user on my computer can access i store without any error messages …………i put the i store 2 start but it kept saying accessing itunes but it never showed any error message …………please help

    October 7th, 2009 at 4:24 am

  201. Nikki says:

    Itunes won’t even load. I can’t listen to my songs on the computer…It is really annoying! Forget about accesing the store it is even worse when you Itunes won’t even load at all when you plug in your Ipod to be charged or something…uhhh…I hate this! D:)

    October 15th, 2009 at 4:16 pm

  202. jackii says:

    i went on itunes today and all my songs werent there! im logged onto my account and everything! everytime i tryed to buy a song today it said connection can not be made please try again later and im freacking out because i dont want all my songs to get erased! ughhhhhh! pleasee helpp!

    October 19th, 2009 at 4:01 pm

  203. Curtis says:

    Its been several months and I have not been able to connect to the I-tunes store. I followed all of the protocals for updating I-tunes which tend to come much too often. Can we get some stability with this platform? Apple needs to establish a help desk and hot line to help its customers. I’m upset. Should I transfer my music files and go to another platform for support.? Very disheartening.

    October 21st, 2009 at 7:12 pm

  204. carroll g says:

    I can’t connect either. It’s been at least a month and it’s infuriating. I am getting the -3212 error as well.

    November 1st, 2009 at 6:35 pm

  205. Heather says:

    This is B.S. I cannot access my acount from mu p.c. but my fiance can access his from his p.c. when he is sitting right next to me My oldest daughter has recieved gift card for her B-day and Christmas but cannot use them. I really wish I could find another site that is not infected to download our music from because this is rediculous!!!!!

    December 18th, 2009 at 1:14 pm

  206. Fran says:

    Tried to access the itunes store but with the same message as everyone else. I thought it might be my AVG. Do not know now if this is the problem now or not. Anyway it will not let me download any music or access the store. As my granddaughters say “This sucks” When can this be fixed, since this has been going on for at least a couple of years?

    December 19th, 2009 at 10:15 am

  207. Casey says:

    i have only like 40 songs on my itunes account and it took a lon time to get to the store but it worked. Then i tried redeeming a card but it didnt work and the error message came up

    December 21st, 2009 at 1:12 am

  208. Shea says:

    I cant get it to work. I have been trying all morning. it just keeps saying itunes could not connect to itunes store. Make sure yout network connection is active and try again. but my interwork works fun. i need some help. i have two ipod touchs. and i dont know how to get tehm to work. We already had two other ipod and we already ahve the latest itunes download. Please PLease PLease help me

    December 26th, 2009 at 12:01 am

  209. Rich says:

    I had the problem and found that it was an issue with my Norton Firewall. Under the Programs tab the setting for iTunes was set to BLOCK ALL. I changed it to PERMIT ALL and everything worked fine. Check your firewall settings..

    December 26th, 2009 at 8:26 pm

  210. Paige says:

    I’ve been having major trouble lately i recently got an ipod touch for christmas i already transfered everything. but when i purchassed movies and tv shows it wont let me watch them and any videos i have on my ipod. so i was fixing the issue like it told me to but itunes needs to work so i can succesfully do that.

    December 30th, 2009 at 7:49 am

  211. gianna says: says:

    like yesterday i cudnt like log in cuz i typed in my apple ID and my password and it said “this username or password does not exist” and im like WTF?!?!? so PLEASE HELP o and the day before tht i waznt havin any probs it waz just workin regularly.

    January 3rd, 2010 at 9:09 am

  212. HEY FIXED IT! says:

    Ok i was having the same annoying problem and just fixed it after god knows how long…

    all i did was this: went to Itunes preferences, and then to the PARENTAL tab, and unclicked (unchecked) the under ‘DISABLE” the Shared Libraries box…

    THIS SOLVED MY PROBLEM and i was able to update my music and that pesky error message went to hell…

    HALELUIA!! Hope this helps some of you out there!

    peace and good healthy in the new decade music lovers!

    January 13th, 2010 at 7:45 pm

  213. ONE MOMENT PLEASE says:

    Okay so i think i know the exact moment that my itunes got messed up, i was on a page on apple that had lots of the small circular flags on it and accidentaly clicked one that wasnt the uk and this was then the loading sign first apeard and has not got away, It now displayes ONE MOMENT PLEASE , connecting to itunes store… LOADING………………………………. when i try to connect to the store. Iv been trying everything from firewall settings anti virus host files you name it even hunting down the little uk flag in hopes that that could solve things and re direct it or something!! but to no avail!! iv even uninstalled i tunes and still the dreaded sign which will never load! This has been going on for a while now, and i can see lots of other people on forums having similar problems, can anyone who has some insight to mine and many other problems help! or someone from apple whos job it is get off their buts!! or i most certainly will form a boycott for apple products and downloads, theres no way im buying an i pad just for i tunes or something else to muck up like this has and have apple hide away from it. sorry everyone for sounding uber grumpy! only when iv pumped so much money into apple over the years it would be nice for things to run properly!!! dosent that seem fair?!

    February 2nd, 2010 at 7:32 pm

  214. ONE MOMENT PLEASE says:

    okay sorry for that rant two seonds ago (above) but wayhey must have dun me sum good cos iv done it!!!!!
    right firstly i downloaded the fire fox as i thought internet explora mite have been the problem not just the itunes.
    I dont know if that bit helped but this defo did.
    I uninstalled itunes..
    then installed 7.7 of itunes…:D
    then i got a message pop p saying it couldnt read the library because it was created by a newer version….so
    i went to my computer..went to c drive
    went to users and selected mine….then selected the music…then there were two files one called music samples and the other was itunes i think… i simply deleded them both!!
    and hey presto at trying to open itunes and click on the store ita ll works…i am now about to start the re uploading of all my music but it needed a good clear out i think anyway (i awlays keep a few backups of my music so its just a case of drag and drop…. :D
    I realy do hope this helps some of you but defo if you can use the older version of itunes if you want to access the store and are having that much stress at fixing it

    February 2nd, 2010 at 10:03 pm

  215. ONE MOMENT PLEASE says:

    i have also just been able to update to the lastest version of itunes and i can still get onto the store!!! so if you need the latest version for apps, etc this could work? it did for me :D

    February 2nd, 2010 at 10:30 pm

  216. Damien says:

    Ugh, this really sucks it was working perfectly fine with my older version of itunes and when I upgraded to iT v.9.1 i believe, it stopped working and the error shown abovepopped up.. any solutions?

    February 5th, 2010 at 11:05 pm

  217. Grateful says:

    I have tried numerous solutions…disabling firewall and antivirus…then unistalling the programs reinstalling itunes but to no avail…I created another user but no matter what I did NOTHING WORKED…i even called apple who told me to either reinstall itunes or send them an email.
    but then I followed the instructions from ONE MOMENT PLEASE
    uninstalled itunes..
    then installed 7.7 of itunes…:D
    then i got a message pop p saying it couldnt read the library because it was created by a newer version….so
    i went to my computer..went to c drive
    went to users and selected mine….then selected my music…found itunes..copy it and placed it in another folder…then deleted the itunes under my music…open itunes and IT WORKED…then in itunes under file i clicked “add folder to library” found the folder where I copied itunes to and clicked it and all my music …was in my itunes again…Only thing is don’t have any playlist…but my songs are there…
    thank you thank you thank you ONE MOMENT PLEASE!

    February 6th, 2010 at 12:04 pm

  218. joth says:

    Itunes was working great, better then before. Then I had a notification to update itunes. After it was all done updating I went back to listening to my music but when i tried to go to the itunes store a pop-up said itunes cannot connect to the store, make sure connection is active. What the hell! I tried my firewall, i tried flushing my programs, nothing changed. Anyone have other suggestions?

    February 8th, 2010 at 10:41 am

  219. Roger Duncalf says:

    I am experiening same problem. I am trying to create an account and it comes up with the error message saying ‘Cannot connect to the store, and to check my connection’. yet there is no problem with my connection.

    Please advise on how to overcome this problem.


    February 15th, 2010 at 1:28 am

  220. Mike says:

    Damn, that’s crazy…

    March 10th, 2010 at 5:40 am

  221. BB says:

    I was eventually able to connect to the itunes store by using an internet browser instead of my usual way (through my computer’s itunes executable that I set up when I first started using itunes).

    Go to

    Scroll down to the bottom and click on “Buy Music Now.” It should be in the last column on the right. Hopefully, it works for everyone else too. I guess I’ll just have to “bookmark” the link above and use that all the time now.

    March 13th, 2010 at 10:54 pm

  222. LoLo says:

    I have been trying to connect for weeks and can’t. I would really like a soultion. I tried the method suggested by BB and it doesn’t work for me. Can anyone help??

    March 15th, 2010 at 6:17 pm

  223. Adam says:

    I’m with you, LOLO. I have no idea what’s going on. I checked my preferences within iTunes. I checked my internet connection. I checked my firewall. I tried to connect through Firefox/ Apple site. Nothing works!

    March 17th, 2010 at 9:43 pm

  224. Putang Ina says:

    Fuck Shit,

    Have same problem, Fuck You I Tunes

    March 27th, 2010 at 8:47 am

  225. Jack says:

    Its fucked up in Baltimore too apple better fix this problem or im gonna go apeshit

    May 6th, 2010 at 3:25 pm

  226. Jamie says:

    Have not been able to connect to the store for weeks. I’ve tried every fix anyone recommends. The problem is on the PC running OSX,. following an attempted upgrade to iTunes 9.1.1. The Mac laptop (running still works.

    May 11th, 2010 at 12:49 pm

  227. miguel says:

    The solution for me was check the time and date. when updated itunes, for some reason, it changed the date on my laptop, and iphone as well. changed to the right date, and everything works fine now.

    May 14th, 2010 at 5:27 pm

  228. Robert says:

    Ok i had the SAME Problem but this fixed it for me. I uninstalled iTunes and installed iTunes 8.2 and it started working for me :) Hope It Helps Someone Out!!!

    June 21st, 2010 at 5:04 pm

  229. KEITH says:

    I can’t access itunes with my macbook but I can with my windows pc through the same router and isp!

    July 24th, 2010 at 6:52 am

  230. Kev says:

    Same issues here! Seems to be since last upgrade …to itunes 9.2.1 (4)

    Anyone sorted this out yet??

    July 25th, 2010 at 9:25 am

  231. sharon says:


    i’m having same problem downloaded something early then went to sync phone and it wont do it. Really get mad now been trying to sort it out for the past 4 hours.

    July 26th, 2010 at 4:46 pm

  232. Kathryn says:

    had the same problem too with itunes 9.2.1. searched some solutions online, just tried checked n unchecked the use a proxy server and allow itunes through firewall. it is downloading fine now.

    >control panel
    >internet option
    >connection tab
    >LAN setting
    >unchecked Use a proxy server

    >control panel
    >windows firewall
    >allow a program through firewall

    July 27th, 2010 at 8:48 am

  233. NinjaGuy says:

    Its not workin’ for me, and its been like that for a LONG TIME. I’m sick of it and Apple or whoever better step up to the plate.

    August 27th, 2010 at 9:47 pm

  234. Heelofkevin says:

    This is the EXACT problem I’ve been having, and I still cant get itunes to connect to the itunes store….LAME!!!!!!! APPLE FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    September 1st, 2010 at 8:53 pm

  235. Heelofkevin says:

    BTW….2 seconds after I posted my last post I looked at what Kathryn said (like 2 posts above me) and I did it and it works!!!!!!!!!!!!!!!!!!!!!!!!!! Kathryn….you are my best friend ever!!!!!

    September 1st, 2010 at 8:56 pm

  236. racheal says:

    i have the weirdest problem,
    i can connect and downlaod apps and such,
    however i have a jailbroken 2g ipod touch thats now a 4.0
    i want to update, but im getting the message ‘could not contact update server..’

    September 5th, 2010 at 4:04 am

  237. fixed ipod says:

    Quote “Kathryn says:

    had the same problem too with itunes 9.2.1. searched some solutions online, just tried checked n unchecked the use a proxy server and allow itunes through firewall. it is downloading fine now.

    >control panel
    >internet option
    >connection tab
    >LAN setting
    >unchecked Use a proxy server”


    September 23rd, 2010 at 8:08 pm

  238. Bill says:

    Ok, I don’t have a problem connecting to the store, but once I get there the redeem button will not work. I have tried all of the above options. I need help.


    October 6th, 2010 at 3:01 pm

  239. Bart says:

    Fixed it as follows on my Mac:

    - Open network preferences
    - Edit locations
    - Create new location
    - Apply

    Note that switching location from Automatic to the fixed location I created previously did not help, but creating a new location did work.

    October 28th, 2010 at 9:24 am

  240. Natalie says:

    WTF. I bought iTunes cards and when I go to redeem it gives me an error. This is Bullsh*t. And I don’t understand why all the customers have to FIND ways around the errors they have been getting. This is Apple’s job to fix these problems that have been happening for a few years now. I don’t understand how they get so much profit and give crappy service. I’m livid about wasting so much money on iTunes cards.

    BIG BS!

    December 8th, 2010 at 2:19 am

  241. Selina says:

    Seriously i just tried what kathryn said and it does work so try this:

    had the same problem too with itunes 9.2.1. searched some solutions online, just tried checked n unchecked the use a proxy server and allow itunes through firewall. it is downloading fine now.

    >control panel
    >internet option
    >connection tab
    >LAN setting
    >unchecked Use a proxy server”


    December 9th, 2010 at 11:01 am

  242. Diane Evans says:

    I Want My R Kelly CD I Paid For on 12/2/10. I can download It and I paid for it. please call me at 716-605-5457 for me to get help

    December 14th, 2010 at 7:07 pm

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